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- Tasks: Lead the Student Accounts team and enhance the student customer service experience.
- Company: Join a dynamic university environment focused on student success.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Thriving in a fast-paced environment is key to success in this role.
- Why this job: Make a real difference in students' financial journeys while leading a passionate team.
- Qualifications: Master’s degree and extensive experience in student accounts or financial aid required.
The predicted salary is between 60000 - 80000 £ per year.
The Student Accounts Director/Bursar works to develop and implement short- and long-range departmental goals, objectives, policies, and operating procedures. The position leads the Student Accounts, Third Party Billing and Cashiering staff; manages the programs administrated by the offices; develops and implements new initiatives and ensures compliance with rules and regulations that govern federal state, and institutional student aid programs, privacy of data, taxation, and collection practices. The position works collaboratively with the Registrar and Financial Aid partner offices to develop strategies and lead efforts to improve the student customer service experience.
Minimum Qualifications
Master’s degree in accounting, finance, business or related field (or a combination of education and experience that equates to an advanced degree) . Demonstrated supervisory skills with the proven ability to manage large, multi-functional teams, building on efficient and positive office culture and empowering teams to provide the highest levels of customer service. Strong project management and organizational skills to include ability to multi-task, organize, prioritize and follow multiple projects and tasks with competing priorities through to completion with attention to detail and within specified deadlines. Demonstrated ability to analyze problems, identify solutions, and take appropriate action to resolve problems using sound judgement and decision-making processes and to maintain strict confidentiality related to sensitive information. Understanding of fmancial principles and internal controls and demonstrated ability to apply those principles in an operational environment. Thorough knowledge of AIR technology systems, as is an understanding of TouchNet, FlyWire (or related technologies). Strong customer orientation while using diplomacy and discretion in all interactions. Excellent interpersonal oral and written communication skills with the ability to work effectively with campus partners and collaboratively as a team. Propensity to thrive and flourish in a rapidly changing environment, energized by the opportunity to offer a consistent and disciplined approach to new challenges. Relevant professional experience (typically, eight or more years) in student accounts, financial aid, or accounting related area. Experience as a leader, providing vision and clear communication of vision at varying levels of the university and division.
Student Accounts Director/Bursar in Norfolk employer: ODU
Contact Detail:
ODU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Accounts Director/Bursar in Norfolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who have experience in student accounts or financial aid. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the institution's values and recent initiatives. Tailor your responses to show how your experience aligns with their goals. We want to see you shine and demonstrate that you're the perfect fit for their team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website for a smoother process! We’ve streamlined our application system to make it easier for you. Plus, it shows you’re serious about joining our team and helps us keep track of your application better.
We think you need these skills to ace Student Accounts Director/Bursar in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your supervisory skills and experience in managing teams, as well as any relevant financial principles you've applied in past roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Student Accounts Director/Bursar role. Share specific examples of how you've improved customer service or led successful initiatives in previous positions.
Showcase Your Problem-Solving Skills: In your application, don't forget to mention times when you've successfully analysed problems and implemented solutions. This will demonstrate your ability to handle the challenges that come with the role and your sound judgement.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ODU
✨Know Your Numbers
As a Student Accounts Director/Bursar, you'll need to demonstrate your understanding of financial principles. Brush up on key accounting concepts and be ready to discuss how you've applied them in previous roles. This shows you’re not just familiar with the theory but can also implement it effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your supervisory experience. Think about times when you successfully managed a team or improved office culture. Be ready to discuss how you empower your team to provide excellent customer service, as this is crucial for the role.
✨Problem-Solving Prowess
Expect questions that assess your problem-solving abilities. Prepare to share specific instances where you identified a problem, analysed it, and implemented a solution. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Collaborative Spirit
Since the role involves working closely with other departments, think of examples that showcase your collaborative skills. Be ready to discuss how you've worked with teams like the Registrar and Financial Aid to enhance the student experience, demonstrating your ability to communicate effectively across various levels.