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- Tasks: Deliver engaging onboarding and training sessions for new customers.
- Company: Join Odro, a leading innovator in recruitment software.
- Benefits: Enjoy remote-friendly work, competitive salary, and career development opportunities.
- Why this job: Be part of a vibrant community that values authenticity and teamwork.
- Qualifications: Experience in customer-facing roles and strong communication skills required.
- Other info: Check out our social channels to see life at Odro!
The predicted salary is between 28000 - 42000 ÂŁ per year.
Confidence, self-motivation, and an unwavering commitment to delivering excellence. Odro is at the forefront of innovation within the recruitment software sector. We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions.
You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one.
Key Responsibilities- Deliver confident and engaging onboarding and training sessions, demonstrating product features and benefits in a clear and compelling way.
- Own the onboarding process for new customers, including launch and hypercare phases.
- Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities.
- Collect customer success stories, case studies, and testimonials to support marketing and success initiatives.
- Plan and deliver onsite training sessions when agreed with clients.
- Collaborate closely with the Customer Success team to help drive product adoption across the customer base.
- Deliver ongoing customer-facing content, including webinars, newsletters, product tips, and best practices.
You’ll work closely with:
- Sales (for smooth handovers)
- Product (to relay customer feedback)
- Support (to align on customer needs)
- Marketing (to share case studies and success stories)
- Prior experience in Customer Success, onboarding, or a customer-facing role (experience in recruitment is a plus).
- Strong relationship-building skills and a passion for delivering excellent customer experiences.
- Ability to use data and insights to inform decisions and actions.
- Excellent communication and presentation skills — confident leading demos, webinars, and training sessions.
- Organised, proactive, and able to manage multiple onboarding projects at once.
- High-energy and positive.
- Proactive and solution-oriented.
- Customer-focussed and eager to help customers succeed.
- Technically savvy, with a keen eye for detail.
- A strong team player who enjoys collaborating cross-functionally.
Odro is not just a company; it’s a community of hardworking, genuine, and driven individuals. We value authenticity, energy and trust above all. If you’re wondering what it’s like to be part of our team, you can check us out on LinkedIn or our other social channels. There are plenty of videos documenting life at Odro!
If you’re ready to contribute to a team that celebrates these values and are eager to grow in a company that’s shaping the future of recruitment software, we’d love to hear from you.
Compensation & Benefits- ÂŁ35,000 OTE - combination of base salary plus a competitive commission plan tied to customer success and adoption outcomes.
- Structured and fast-track development plan.
- Remote-friendly, flexible working arrangements.
- Opportunities for ongoing learning and career development.
Customer Onboarding Specialist (Glasgow) employer: Odro
Contact Detail:
Odro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist (Glasgow)
✨Tip Number 1
Familiarise yourself with Odro's products and services. Understanding the features and benefits will help you deliver engaging onboarding sessions and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your customer success stories in previous roles. Be ready to discuss specific examples where you've improved customer experiences or driven product adoption, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 3
Network with current employees on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for potential role-play scenarios during interviews. Being able to demonstrate your onboarding skills in a practical setting will highlight your confidence and ability to engage customers effectively.
We think you need these skills to ace Customer Onboarding Specialist (Glasgow)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or onboarding roles. Emphasise any specific achievements that demonstrate your ability to deliver excellent customer experiences, especially in training or onboarding.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to engage customers and drive product adoption.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples of past experiences where you successfully led demos, webinars, or training sessions. This will help demonstrate your capability to engage and inform customers effectively.
Highlight Team Collaboration: Odro values collaboration across teams. In your application, mention instances where you've worked closely with sales, marketing, or product teams to achieve common goals. This will show that you understand the importance of teamwork in driving customer success.
How to prepare for a job interview at Odro
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or onboarding. Highlight specific examples where you successfully engaged customers and improved their experience, especially if you have experience in the recruitment sector.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication and presentation skills, practice explaining complex concepts clearly and confidently. Consider preparing a mock demo of a product feature to showcase your ability to engage an audience.
✨Prepare for Data-Driven Discussions
Familiarise yourself with how to use data to inform decisions. Be ready to discuss how you've used customer usage data in the past to identify needs and drive engagement, as this will be crucial in your role.
✨Emphasise Team Collaboration
The position involves working closely with various teams. Share examples of how you've successfully collaborated with others in previous roles, and express your enthusiasm for working cross-functionally to enhance customer experiences.
