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For Companies At a Glance
- Tasks: Deliver engaging onboarding and training sessions to ensure customer success.
- Company: Join Odro, a leading innovator in recruitment software, focused on community and collaboration.
- Benefits: Enjoy remote-friendly work, flexible hours, and a competitive salary with commission opportunities.
- Why this job: Be part of a dynamic team that values authenticity and drives impactful customer experiences.
- Qualifications: Prior experience in customer-facing roles and strong communication skills are essential.
- Other info: Check out our social channels for a glimpse into life at Odro!
The predicted salary is between 28000 - 42000 ÂŁ per year.
Role Purpose & Impact
Confidence, self-motivation, and an unwavering commitment to delivering excellence. Odro is at the forefront of innovation within the recruitment software sector. We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions. You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one.
Key Responsibilities
- Deliver confident and engaging onboarding and training sessions, demonstrating product features and benefits in a clear and compelling way
- Own the onboarding process for new customers, including launch and hypercare phases
- Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities
- Collect customer success stories, case studies, and testimonials to support marketing and success initiatives
- Plan and deliver onsite training sessions when agreed with clients
- Collaborate closely with the Customer Success team to help drive product adoption across the customer base
- Deliver ongoing customer-facing content, including webinars, newsletters, product tips, and best practices
Collaboration
You’ll work closely with: Sales (for smooth handovers), Product (to relay customer feedback), Support (to align on customer needs), Marketing (to share case studies and success stories)
What We’re Looking For
- Prior experience in Customer Success, onboarding, or a customer-facing role (experience in recruitment is a plus)
- Strong relationship-building skills and a passion for delivering excellent customer experiences
- Ability to use data and insights to inform decisions and actions
- Excellent communication and presentation skills — confident leading demos, webinars, and training sessions
- Organised, proactive, and able to manage multiple onboarding projects at once
Who You Are
- High-energy and positive
- Proactive and solution-oriented
- Customer-focussed and eager to help customers succeed
- Technically savvy, with a keen eye for detail
- A strong team player who enjoys collaborating cross-functionally
Why Join Us?
Odro is not just a company; it’s a community of hardworking, genuine, and driven individuals. We value authenticity, energy and trust above all. If you’re wondering what it’s like to be part of our team, you can check us out on LinkedIn or our other social channels. There are plenty of videos documenting life at Odro! If you’re ready to contribute to a team that celebrates these values and are eager to grow in a company that’s shaping the future of recruitment software, we’d love to hear from you.
Compensation & Benefits
ÂŁ35,000 OTE - combination of base salary plus a competitive commission plan tied to customer success and adoption outcomes. Structured and fast-track development plan. Remote-friendly, flexible working arrangements. Opportunities for ongoing learning and career development.
Customer Onboarding Specialist employer: Odro
Contact Detail:
Odro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist
✨Tip Number 1
Familiarise yourself with Odro's products and services. Understanding the features and benefits will help you deliver engaging onboarding sessions and demonstrate your expertise during interviews.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully engaged with customers in previous roles. This will highlight your ability to create positive customer experiences.
✨Tip Number 3
Research the recruitment software sector and current trends. Being knowledgeable about the industry will allow you to speak confidently about how you can contribute to Odro's mission and customer success.
✨Tip Number 4
Prepare to discuss how you would use data to inform your onboarding strategies. Providing insights on how you can monitor customer usage and reengagement will demonstrate your proactive approach to the role.
We think you need these skills to ace Customer Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or onboarding roles. Emphasise any specific achievements that demonstrate your ability to deliver excellent customer experiences and manage multiple projects.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the key responsibilities outlined in the job description, particularly your ability to engage customers and drive product adoption.
Showcase Communication Skills: Since excellent communication is crucial for this role, consider including examples of past experiences where you successfully led training sessions or webinars. This will help demonstrate your confidence and presentation skills.
Highlight Team Collaboration: Mention any experiences where you collaborated with cross-functional teams, such as sales or marketing. This will show that you understand the importance of teamwork in driving customer success and can work effectively with others.
How to prepare for a job interview at Odro
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or onboarding. Highlight specific examples where you successfully engaged customers and improved their experience, as this will demonstrate your ability to excel in the role.
✨Demonstrate Strong Communication Skills
Since the role involves delivering training sessions and webinars, practice articulating your thoughts clearly and confidently. Consider preparing a short demo or presentation to showcase your communication style during the interview.
✨Prepare for Data-Driven Discussions
Familiarise yourself with how to use data to inform decisions. Be ready to discuss how you've used customer insights in the past to enhance onboarding processes or improve customer engagement.
✨Emphasise Your Team Collaboration Skills
The role requires working closely with various teams. Share examples of how you've successfully collaborated with others in previous positions, highlighting your ability to build relationships and work towards common goals.
