Customer Onboarding Specialist

Role Purpose & Impact

Confidence, self-motivation, and an unwavering commitment to delivering excellence. Odro is at the forefront of innovation within the recruitment software sector.

Please ensure you read the below overview and requirements for this employment opportunity completely.

We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions.

You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one.

Key Responsibilities

• Deliver confident and engaging onboarding and training sessions, demonstrating product features and benefits in a clear and compelling way
• Own the onboarding process for new customers, including launch and hypercare phases
• Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities
• Collect customer success stories, case studies, and testimonials to support marketing and success initiatives
• Plan and deliver onsite training sessions when agreed with clients
• Collaborate closely with the Customer Success team to help drive product adoption across the customer base
• Deliver ongoing customer-facing content, including webinars, newsletters, product tips, and best practices

Collaboration

You’ll work closely with:

• Sales (for smooth handovers)
• Product (to relay customer feedback)
• Support (to align on customer needs)
• Marketing (to share case studies and success stories)

What We’re Looking For

• Prior experience in Customer Success, onboarding, or a customer-facing role (experience in recruitment is a plus)
• Strong relationship-building skills and a passion for delivering excellent customer experiences
• Ability to use data and insights to inform decisions and actions
• Excellent communication and presentation skills — confident leading demos, webinars, and training sessions
• Organised, proactive, and able to manage multiple onboarding projects at once

Who You Are

• High-energy and positive
• Proactive and solution-oriented
• Customer-focussed and eager to help customers succeed
• Technically savvy, with a keen eye for detail
• A strong team player who enjoys collaborating cross-functionally

Why Join Us?

Odro is not just a company; it\’s a community of hardworking, genuine, and driven individuals. We value authenticity, energy and trust above all. If you’re wondering what it’s like to be part of our team, you can check us out on LinkedIn or our other social channels. There are plenty of videos documenting life at Odro!

If you\’re ready to contribute to a team that celebrates these values and are eager to grow in a company that\’s shaping the future of recruitment software, we\’d love to hear from you.

Compensation & Benefits

• £35,000 OTE – combination of base salary plus a competitive commission plan tied to customer success and adoption outcomes
• Structured and fast-track development plan
• Remote-friendly, flexible working arrangements
• Opportunities for ongoing learning and career development