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- Tasks: Deliver engaging onboarding and training sessions for new customers.
- Company: Odro is an innovative leader in recruitment software, fostering a vibrant community.
- Benefits: Enjoy remote-friendly work, flexible hours, and a competitive salary with commission.
- Why this job: Join a dynamic team that values authenticity and offers growth in a cutting-edge industry.
- Qualifications: Experience in customer success or onboarding, with strong communication and relationship-building skills.
- Other info: Be part of a supportive culture that celebrates teamwork and personal development.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Confidence, self-motivation, and an unwavering commitment to delivering excellence. Odro is at the forefront of innovation within the recruitment software sector. We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions.
You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one.
Key Responsibilities- Deliver confident and engaging onboarding and training sessions, demonstrating product features and benefits in a clear and compelling way.
- Own the onboarding process for new customers, including launch and hypercare phases.
- Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities.
- Collect customer success stories, case studies, and testimonials to support marketing and success initiatives.
- Plan and deliver onsite training sessions when agreed with clients.
- Collaborate closely with the Customer Success team to help drive product adoption across the customer base.
- Deliver ongoing customer-facing content, including webinars, newsletters, product tips, and best practices.
You’ll work closely with:
- Sales (for smooth handovers)
- Product (to relay customer feedback)
- Support (to align on customer needs)
- Marketing (to share case studies and success stories)
- Prior experience in Customer Success, onboarding, or a customer-facing role (experience in recruitment is a plus).
- Strong relationship-building skills and a passion for delivering excellent customer experiences.
- Ability to use data and insights to inform decisions and actions.
- Excellent communication and presentation skills — confident leading demos, webinars, and training sessions.
- Organised, proactive, and able to manage multiple onboarding projects at once.
- High-energy and positive.
- Proactive and solution-oriented.
- Customer-focussed and eager to help customers succeed.
- Technically savvy, with a keen eye for detail.
- A strong team player who enjoys collaborating cross-functionally.
Odro is not just a company; it's a community of hardworking, genuine, and driven individuals. We value authenticity, energy and trust above all. If you’re wondering what it’s like to be part of our team, you can check us out on LinkedIn or our other social channels. There are plenty of videos documenting life at Odro! If you’re ready to contribute to a team that celebrates these values and are eager to grow in a company that’s shaping the future of recruitment software, we’d love to hear from you.
Compensation & BenefitsÂŁ35,000 OTE - combination of base salary plus a competitive commission plan tied to customer success and adoption outcomes.
Structured and fast-track development plan.
Remote-friendly, flexible working arrangements.
Opportunities for ongoing learning and career development.
Customer Onboarding Specialist employer: Odro
Contact Detail:
Odro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Onboarding Specialist
✨Tip Number 1
Familiarise yourself with the recruitment software sector and Odro's specific products. Understanding the features and benefits of what you'll be onboarding customers to will help you deliver engaging training sessions that resonate with clients.
✨Tip Number 2
Showcase your relationship-building skills by networking with current employees on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss how you've used data to inform decisions in previous roles. Being able to demonstrate your analytical skills will highlight your ability to monitor customer usage data effectively, a key responsibility for this position.
✨Tip Number 4
Practice your presentation skills by conducting mock training sessions with friends or family. This will help you build confidence in leading demos and webinars, ensuring you can create those 'wow' moments for customers right from the start.
We think you need these skills to ace Customer Onboarding Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success or onboarding roles. Emphasise any experience you have in delivering training sessions or working with recruitment software.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and your proactive approach to onboarding. Mention specific examples of how you've created positive customer experiences in the past.
Showcase Communication Skills: Since excellent communication is key for this role, consider including a section in your application that demonstrates your ability to convey complex information clearly. This could be through examples of presentations or training sessions you've led.
Highlight Data-Driven Decision Making: Mention any experience you have using data to inform your actions. This could include monitoring customer usage data or assessing the impact of your training efforts. Providing concrete examples will strengthen your application.
How to prepare for a job interview at Odro
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success or onboarding. Highlight specific examples where you successfully engaged customers and improved their experience, as this will demonstrate your capability to excel in the role.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication and presentation skills, practice explaining complex concepts clearly and engagingly. Consider preparing a mock demo of a product feature to showcase your ability to lead training sessions.
✨Emphasise Your Proactive Approach
The company values proactive individuals, so be ready to share instances where you took initiative to solve problems or improve processes. This will show that you align with their culture and are eager to contribute positively.
✨Prepare Questions About Collaboration
As the role involves working closely with various teams, prepare thoughtful questions about how they collaborate. This shows your interest in teamwork and helps you understand how you can fit into their existing structure.
