Commercial Specialist (Digital & Transformation Project)

Odro is at the forefront of innovation within the recruitment software sector. We are looking for an energetic and proactive Customer Onboarding Specialist to deliver consistent, impactful customer training and ensure smooth, high-quality onboarding experiences. You’ll play a key role in driving customer retention and product adoption, supporting our Account Managers and helping customers unlock the full value of our solutions. You will work across Enterprise, Mid-Market, and SMB segments, delivering engaging onboarding, launch, and training sessions that create “wow” moments for our customers from day one. Deliver confident and engaging onboarding and training sessions, demonstrating product features and benefits in a clear and compelling way Monitor customer usage data to identify accounts needing reengagement and assess the impact of training/onboarding activities Collect customer success stories, case studies, and testimonials to support marketing and success initiatives Plan and deliver onsite training sessions when agreed with clients Collaborate closely with the Customer Success team to help drive product adoption across the customer base Deliver ongoing customer-facing content, including webinars, newsletters, product tips, and best practices Support (to align on customer needs) Prior experience in Customer Success, onboarding, or a customer-facing role (experience in recruitment is a plus) Strong relationship-building skills and a passion for delivering excellent customer experiences Ability to use data and insights to inform decisions and actions Excellent communication and presentation skills — confident leading demos, webinars, and training sessions Organised, proactive, and able to manage multiple onboarding projects at once Customer-focussed and eager to help customers succeed it\’s a community of hardworking, genuine, and driven individuals. There are plenty of videos documenting life at Odro! If you\’re ready to contribute to a team that celebrates these values and are eager to grow in a company that\’s shaping the future of recruitment software, we\’d love to hear from you. Compensation & Benefits ~£35,000 OTE – combination of base salary plus a competitive commission plan tied to customer success and adoption outcomes ~ Remote-friendly, flexible working arrangements ~ Opportunities for ongoing learning and career development