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- Tasks: Lead the sales floor, motivate the team, and deliver exceptional customer experiences.
- Company: Join Molton Brown, a luxury British brand with a global presence.
- Benefits: Enjoy a competitive hourly rate, generous staff discounts, and a range of perks.
- Why this job: Be a brand ambassador and make a real impact in a vibrant retail environment.
- Qualifications: 2+ years in retail with supervisory experience and excellent communication skills.
- Other info: Opportunities for personal development and a supportive, ethical workplace culture.
The predicted salary is between 22000 - 36000 £ per year.
Molton Brown is an icon of uniquely British style, founded on South Molton Street, London in 1971. Today, it is a leading global brand in Kao's cosmetics portfolio, growing from small-scale artisans into an international fragrance brand with a presence in stores, websites, travel retail, luxury department stores and prestigious hotels worldwide. Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have iconic status. Kao and Molton Brown are committed to integrity, craftsmanship, artistry and delivering a quality experience to our consumers.
The Opportunity: We are looking for an experienced Senior Sales Consultant to help lead the Meadowhall Store in Sheffield on a full-time (30 hour) basis. As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPIs. You will model strong leadership, coaching and training, and act as a brand ambassador by delivering our customer service program and providing detailed product knowledge to customers. You will ensure our sales consultants have the tools to convey the brand experience, using a personalized selling approach that covers the customer journey from start to finish, including providing sensorial experiences through signature services such as fragrance consultations or hand and arm massages. You will also assist the team with general store tasks, including stock management, cleaning and replenishment.
Responsibilities:
- Oversee the running of the sales floor and motivate the team to achieve store sales and KPIs.
- Coach, train and develop sales consultants; model and deliver the principles of the customer service program.
- Provide detailed product knowledge to customers and ensure team tools enable high-quality service.
- Deliver personalized selling experiences and sensory services (e.g., fragrance consultations, hand and arm massages).
- Assist with stock management, cleaning and replenishment to support store operations.
What we are looking for: The ideal candidate will have a minimum of 2 years experience in retail, with supervisory experience. You will have excellent communication skills, the ability to influence and motivate a team to achieve store and personal KPIs, and a high level of personal grooming standards. You should have a passion for luxury, champion our brand values, and be flexible in working arrangements to suit business needs.
What we can offer you:
- An hourly rate of £13.60
- A 50% staff discount on Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday
- A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown items
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Ongoing development and opportunities to enhance your skills
- A company where your voice will be heard and your opinion matters
- Company Pension Scheme
- Learning and development opportunities within our business and across our brands
About Kao: Molton Brown is part of Kao, founded in Japan in 1887. Kao is committed to making a difference in people’s lives with high-quality products and services. The Kao Way guides us to act with integrity, drive innovation, and treat each other with trust and respect. We work to maintain ethical standards and corporate values across the organization.
How we work: We have been selected among the World’s Most Ethical Companies for 19 consecutive years, reflecting a purpose-driven culture with strong values. We work collaboratively to achieve our goals and deliver the best for our customers.
Hiring Process: Kao embraces diversity and individual personalities, welcoming applications from all areas of the global community.
Senior Sales Consultant in Sheffield employer: O'Dowd Franklin Rabanal & Smith
Contact Detail:
O'Dowd Franklin Rabanal & Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant in Sheffield
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Molton Brown's products, values, and history. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your sales pitch! Think about how you would sell Molton Brown products to a customer. Role-play with a friend or in front of the mirror. The more comfortable you are with your selling techniques, the more confident you'll be during the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Plus, it shows you're genuinely interested in the company and its culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Molton Brown family. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Sales Consultant in Sheffield
Some tips for your application 🫡
Show Your Passion for Luxury: When you're writing your application, let your love for luxury brands shine through! Share experiences that highlight your passion for high-quality products and how you embody the brand values of Molton Brown.
Highlight Your Leadership Skills: As a Senior Sales Consultant, you'll be leading a team, so make sure to showcase your supervisory experience. Talk about times you've motivated others or led a project to success – we want to see your leadership in action!
Be Personable and Engaging: Your written application should reflect the same engaging personality you'd bring to the sales floor. Use a friendly tone and make it clear that you can connect with customers and team members alike – that's what makes a great brand ambassador!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Molton Brown.
How to prepare for a job interview at O'Dowd Franklin Rabanal & Smith
✨Know Your Brand Inside Out
Before the interview, dive deep into Molton Brown's history, values, and product range. Understanding their signature fragrances and customer service philosophy will help you demonstrate your passion for the brand and show that you're ready to be a brand ambassador.
✨Showcase Your Leadership Skills
As a Senior Sales Consultant, you'll need to motivate and coach your team. Prepare examples from your past experiences where you've successfully led a team or improved sales performance. This will highlight your ability to drive results and inspire others.
✨Master the Art of Personalised Selling
Molton Brown values a personalised approach to customer service. Think about how you can create memorable experiences for customers, like fragrance consultations or sensory services. Be ready to discuss how you would implement these in the store.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various retail situations. Practice responses to scenarios like managing stock levels during peak times or resolving customer complaints, showcasing your ability to maintain high standards in a busy environment.
