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- Tasks: Lead the sales team and create unforgettable customer experiences at our York Outlet Store.
- Company: Join Molton Brown, a luxury British brand known for its iconic fragrances and quality products.
- Benefits: Enjoy a competitive hourly rate, generous staff discounts, and a range of perks including bonuses.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: 2+ years in retail with supervisory experience and excellent communication skills.
- Other info: Opportunities for personal development and a supportive company culture where your voice matters.
The predicted salary is between 30000 - 42000 £ per year.
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao's global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown's signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
We are looking for an experienced Senior Sales Consultant to help lead the team at our York Outlet Store on a full-time (37.5 hour) permanent contract.
Responsibilities
- As a key support to the management team, you will oversee the running of the sales floor and assist in driving and motivating the team to achieve store sales and KPIs.
- You will be an engaging communicator, with a flair for leadership, as well as coaching and training.
- As a strong brand ambassador, you will model delivering the principles of our customer service program, providing detailed product knowledge to our customers and ensuring our sales consultants have the tools to do the same.
- Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages.
- Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.
Qualifications
- The ideal candidate will have a minimum of 2 years experience working in retail, as well as experience working at a supervisory capacity.
- You will have excellent communication skills, with the ability to influence and motivate a team to achieve both store and personal KPIs.
- With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values and have flexibility in your working arrangements to be able to suit business requirements.
Benefits
- An hourly rate of £13.60
- A 50% staff discount to use on all of your favourite Molton Brown products
- 22 days holiday + Bank Holidays
- A day off for your birthday
- A quarterly store bonus scheme up to 0.35% of retail sales if store targets are reached
- Free product allocation every quarter up to 5 Molton Brown eligible items!
- Access to discounts/cashbacks from high street retailers
- Enhanced family leave
- Healthcare Plan
- Wellbeing Support
- Recognition Awards
- Season Ticket Loans / Cycle To Work Scheme
- Ongoing development and the opportunity to enhance your skills
- A company where your voice will be heard and your opinion matters!
- Company Pension Scheme
- Learning and development opportunities within our business and across our brands
Senior Sales Consultant employer: O'Dowd Franklin Rabanal & Smith
Contact Detail:
O'Dowd Franklin Rabanal & Smith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Consultant
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Molton Brown's products and values. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your communication skills! As a Senior Sales Consultant, you'll need to engage and motivate your team. Try role-playing scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Molton Brown family. Good luck!
We think you need these skills to ace Senior Sales Consultant
Some tips for your application 🫡
Show Your Passion for Luxury: When writing your application, let your love for luxury brands shine through! We want to see how you connect with Molton Brown's values and how you can bring that passion to the team.
Highlight Your Leadership Skills: As a Senior Sales Consultant, you'll be leading a team. Make sure to showcase any previous experience in leadership roles. We’re looking for examples of how you've motivated and inspired others in your past jobs.
Be Personable and Engaging: Your written application should reflect your communication style. Use a friendly tone and make it engaging! We want to get a sense of your personality and how you would connect with our customers.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Molton Brown family!
How to prepare for a job interview at O'Dowd Franklin Rabanal & Smith
✨Know Your Brand
Before the interview, dive deep into Molton Brown's history, values, and product range. Understanding their unique British style and commitment to quality will help you connect with the brand during your conversation.
✨Showcase Your Leadership Skills
As a Senior Sales Consultant, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or influenced others to achieve sales targets.
✨Engage with Sensory Experiences
Familiarise yourself with Molton Brown's signature services, like fragrance consultations and hand massages. Be ready to discuss how you would create memorable customer experiences that align with their luxury brand ethos.
✨Prepare for Scenario Questions
Expect questions about handling difficult customers or achieving KPIs. Think of specific scenarios where you've excelled in retail, and be prepared to explain your thought process and outcomes clearly.
