Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in West End

About the Role

Odore is looking for a driven and client-focused Customer Success Associate (CSA) to join our growing team. This is a fantastic opportunity for someone early in their career who is eager to build deep client relationships, support program execution, and grow into a strategic account management role. You will work alongside our Customer Success Managers to support our global enterprise accounts—helping deliver impactful advocacy, ambassador, and sampling programs for leading beauty and lifestyle brands.

What You'll Do

• Client Support & Relationship Building: Serve as a day-to-day point of contact for assigned client accounts, supporting senior CSMs in managing relationships with marketing and brand teams. Assist in preparing for client check-ins, weekly performance updates, and Quarterly Business Reviews (QBRs). Build familiarity with client goals, brand priorities, and program structures to proactively flag opportunities or risks.
• Program Execution & Campaign Support: Support end-to-end campaign delivery including creator coordination, product seeding logistics, content tracking, and platform updates. Help manage creator onboarding, vetting workflows, and content review processes across regions. Assist with localization tasks and liaise with internal operations teams to ensure smooth program fulfillment.
• Data, Reporting & Insights: Compile and maintain client-facing performance reports and dashboards on a regular basis. Track key metrics (EMV, conversion, UGC performance) and flag trends to the wider team. Support the development of data-backed recommendations to improve campaign outcomes.
• Account Growth & Opportunity Identification: Identify and flag upsell or cross-sell opportunities across brands, markets, and product categories. Support the team in preparing materials for expansion conversations and new program proposals. Help document client needs and feedback to inform product and strategy improvements.
• Compliance & Quality: Support compliance checks on creator content to ensure alignment with FTC/ASA guidelines and client T&Cs. Assist with disclosure reviews and documentation across programs and regions.

What We're Looking For

• Experience: 1–2 years of experience in a client-facing role such as Customer Success, Account Coordination, Marketing, or Agency Account Management. Exposure to digital marketing, influencer marketing, affiliate platforms, or product sampling programs is a strong plus. Comfortable working with data and basic reporting tools; familiarity with marketing metrics (EMV, CPA, conversion) is an asset.

Who You Are

• Client-first: You care about delivering a great experience and go the extra mile to make clients feel supported.
• Organized & detail-oriented: You can manage multiple moving pieces without dropping the ball.
• Proactive: You don't wait to be told—you spot problems early and bring solutions.
• Collaborative: You work well within a team and know when to ask for help.
• Eager to grow: You're motivated by learning and building a long-term career in customer success or account management.

Why Join Odore?

• Work with iconic global brands in the beauty and lifestyle space from day one.
• A clear growth path as you develop your skills and client portfolio.
• A collaborative, supportive team that invests in your development.
• Fully remote with a flexible, high-trust work environment.

Equal Opportunity & Inclusion

Odore is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.