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For Companies At a Glance
- Tasks: Support global enterprise accounts and build strong client relationships.
- Company: Join Odore, a dynamic company in the beauty and lifestyle industry.
- Benefits: Enjoy a fully remote role with flexible hours and a clear growth path.
- Why this job: Work with iconic brands and make a real impact from day one.
- Qualifications: 1-2 years in a client-facing role; digital marketing experience is a plus.
- Other info: Collaborative team culture focused on your development and success.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Odore is looking for a driven and client-focused Customer Success Associate (CSA) to join our growing team. This is a fantastic opportunity for someone early in their career who is eager to build deep client relationships, support program execution, and grow into a strategic account management role. You will work alongside our Customer Success Managers to support our global enterprise accounts—helping deliver impactful advocacy, ambassador, and sampling programs for leading beauty and lifestyle brands.
What You'll Do
- Client Support & Relationship Building: Serve as a day-to-day point of contact for assigned client accounts, supporting senior CSMs in managing relationships with marketing and brand teams. Assist in preparing for client check-ins, weekly performance updates, and Quarterly Business Reviews (QBRs). Build familiarity with client goals, brand priorities, and program structures to proactively flag opportunities or risks.
- Program Execution & Campaign Support: Support end-to-end campaign delivery including creator coordination, product seeding logistics, content tracking, and platform updates. Help manage creator onboarding, vetting workflows, and content review processes across regions. Assist with localization tasks and liaise with internal operations teams to ensure smooth program fulfillment.
- Data, Reporting & Insights: Compile and maintain client-facing performance reports and dashboards on a regular basis. Track key metrics (EMV, conversion, UGC performance) and flag trends to the wider team. Support the development of data-backed recommendations to improve campaign outcomes.
- Account Growth & Opportunity Identification: Identify and flag upsell or cross-sell opportunities across brands, markets, and product categories. Support the team in preparing materials for expansion conversations and new program proposals. Help document client needs and feedback to inform product and strategy improvements.
- Compliance & Quality: Support compliance checks on creator content to ensure alignment with FTC/ASA guidelines and client T&Cs. Assist with disclosure reviews and documentation across programs and regions.
What We're Looking For
- Experience: 1–2 years of experience in a client-facing role such as Customer Success, Account Coordination, Marketing, or Agency Account Management. Exposure to digital marketing, influencer marketing, affiliate platforms, or product sampling programs is a strong plus. Comfortable working with data and basic reporting tools; familiarity with marketing metrics (EMV, CPA, conversion) is an asset.
Who You Are
- Client-first: You care about delivering a great experience and go the extra mile to make clients feel supported.
- Organized & detail-oriented: You can manage multiple moving pieces without dropping the ball.
- Proactive: You don't wait to be told—you spot problems early and bring solutions.
- Collaborative: You work well within a team and know when to ask for help.
- Eager to grow: You're motivated by learning and building a long-term career in customer success or account management.
Why Join Odore?
- Work with iconic global brands in the beauty and lifestyle space from day one.
- A clear growth path as you develop your skills and client portfolio.
- A collaborative, supportive team that invests in your development.
- Fully remote with a flexible, high-trust work environment.
Equal Opportunity & Inclusion
Odore is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in Leeds employer: Odore
Contact Detail:
Odore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with current employees at Odore. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for those interviews! Research Odore’s values and recent projects. Think about how your skills align with their needs, especially in client support and relationship building. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Odore.
We think you need these skills to ace Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight your relevant experience in client-facing roles and any exposure to digital marketing or influencer programs. We want to see how you can bring value to our team!
Showcase Your Client-Focused Mindset: In your application, emphasise your commitment to delivering a great client experience. Share examples of how you've gone the extra mile in previous roles to support clients. This is key for us at StudySmarter, as we value a client-first approach.
Be Proactive and Detail-Oriented: Demonstrate your organisational skills and proactive nature in your written application. Mention specific instances where you identified problems early and provided solutions. We love candidates who can juggle multiple tasks without dropping the ball!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Don’t miss out on this opportunity!
How to prepare for a job interview at Odore
✨Know Your Clients
Before the interview, research Odore's key clients and their brand values. Understanding their goals and how you can contribute to their success will show your genuine interest in the role and help you build rapport with the interviewers.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects in the past. Highlighting your ability to stay organised and detail-oriented will resonate well, especially since the role involves juggling various client accounts and campaign logistics.
✨Be Proactive in Problem-Solving
Think of instances where you've identified potential issues before they escalated and how you addressed them. This proactive mindset is crucial for a Customer Success Associate, and sharing these experiences will demonstrate your fit for the role.
✨Familiarise Yourself with Metrics
Brush up on key marketing metrics like EMV and conversion rates. Being comfortable discussing data and how it impacts client success will set you apart, as the role requires compiling performance reports and making data-backed recommendations.