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For Companies At a Glance
- Tasks: Support global enterprise accounts and build strong client relationships in a dynamic role.
- Company: Join Odore, a leading company in beauty and lifestyle marketing.
- Benefits: Fully remote work, flexible hours, and opportunities for career growth.
- Why this job: Work with iconic brands and make a real impact in customer success.
- Qualifications: 1-2 years in a client-facing role; passion for learning and collaboration.
- Other info: Inclusive culture celebrating diversity and supporting all employees.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
Odore is looking for a driven and client-focused Customer Success Associate (CSA) to join our growing team. This is a fantastic opportunity for someone early in their career who is eager to build deep client relationships, support program execution, and grow into a strategic account management role. You will work alongside our Customer Success Managers to support our global enterprise accounts—helping deliver impactful advocacy, ambassador, and sampling programs for leading beauty and lifestyle brands.
Client Support & Relationship Building
- Serve as a day-to-day point of contact for assigned client accounts, supporting senior CSMs in managing relationships with marketing and brand teams.
- Assist in preparing for client check-ins, weekly performance updates, and Quarterly Business Reviews (QBRs).
- Build familiarity with client goals, brand priorities, and program structures to proactively flag opportunities or risks.
Program Execution & Campaign Support
- Support end-to-end campaign delivery including creator coordination, product seeding logistics, content tracking, and platform updates.
- Help manage creator onboarding, vetting workflows, and content review processes across regions.
Data, Reporting & Insights
- Compile and maintain client-facing performance reports and dashboards on a regular basis.
- Track key metrics (EMV, conversion, UGC performance) and flag trends to the wider team.
- Support the development of data-backed recommendations to improve campaign outcomes.
Account Growth & Opportunity Identification
- Identify and flag upsell or cross-sell opportunities across brands, markets, and product categories.
- Support the team in preparing materials for expansion conversations and new program proposals.
- Help document client needs and feedback to inform product and strategy improvements.
Compliance & Quality
- Support compliance checks on creator content to ensure alignment with FTC/ASA guidelines and client T&Cs.
1–2 years of experience in a client-facing role such as Customer Success, Account Coordination, Marketing, or Agency Account Management. Exposure to digital marketing, influencer marketing, affiliate platforms, or product sampling programs is a strong plus. Comfortable working with data and basic reporting tools; familiarity with marketing metrics (EMV, CPA, conversion) is an asset.
You care about delivering a great experience and go the extra mile to make clients feel supported. Collaborative: You work well within a team and know when to ask for help. You’re motivated by learning and building a long-term career in customer success or account management.
Work with iconic global brands in the beauty and lifestyle space from day one. Fully remote with a flexible, high-trust work environment.
Equal Opportunity & Inclusion
We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in City of London employer: Odore
Contact Detail:
Odore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Odore or similar companies. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their goals and how you can contribute to their success. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've successfully managed client relationships or supported campaigns in the past. We love seeing real-life applications of your experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in City of London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Associate role. Highlight your relevant experience in client-facing roles and any exposure to digital marketing or influencer marketing. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm shine through in your application! Share why you're excited about working with global beauty and lifestyle brands and how you plan to build strong client relationships. We love candidates who are genuinely motivated by the role.
Be Data Savvy: Since the role involves tracking metrics and compiling reports, mention any experience you have with data analysis or reporting tools. If you've worked with marketing metrics before, make sure to include that! We appreciate candidates who are comfortable with numbers.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Odore
✨Know Your Clients
Before the interview, research the beauty and lifestyle brands that Odore works with. Understanding their goals and challenges will help you demonstrate your ability to build strong client relationships and show that you're genuinely interested in their success.
✨Showcase Your Data Skills
Since the role involves working with metrics like EMV and conversion rates, be prepared to discuss any experience you have with data analysis or reporting tools. Bring examples of how you've used data to drive decisions or improve outcomes in previous roles.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific client situations or challenges. Think of examples from your past experiences where you successfully managed client relationships or resolved issues, and be ready to share those stories.
✨Emphasise Team Collaboration
Odore values teamwork, so highlight your collaborative experiences. Share instances where you worked effectively within a team, supported colleagues, or contributed to group projects, showing that you're a team player who can thrive in a remote environment.