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For Companies At a Glance
- Tasks: Build client relationships and support impactful marketing campaigns for top beauty brands.
- Company: Join Odore, a dynamic company focused on client success in the beauty and lifestyle industry.
- Benefits: Enjoy a fully remote role with flexible hours and a clear growth path.
- Why this job: Kickstart your career by working with iconic brands and developing valuable skills.
- Qualifications: 1-2 years in a client-facing role; digital marketing experience is a plus.
- Other info: Be part of a supportive team that values diversity and inclusion.
The predicted salary is between 30000 - 40000 £ per year.
Odore is looking for a driven and client-focused Customer Success Associate (CSA) to join our growing team. This is a fantastic opportunity for someone early in their career who is eager to build deep client relationships, support program execution, and grow into a strategic account management role. You will work alongside our Customer Success Managers to support our global enterprise accounts—helping deliver impactful advocacy, ambassador, and sampling programs for leading beauty and lifestyle brands.
What You'll Do
- Client Support & Relationship Building
- Serve as a day-to-day point of contact for assigned client accounts, supporting senior CSMs in managing relationships with marketing and brand teams.
- Assist in preparing for client check-ins, weekly performance updates, and Quarterly Business Reviews (QBRs).
- Build familiarity with client goals, brand priorities, and program structures to proactively flag opportunities or risks.
- Program Execution & Campaign Support
- Support end-to-end campaign delivery including creator coordination, product seeding logistics, content tracking, and platform updates.
- Help manage creator onboarding, vetting workflows, and content review processes across regions.
- Assist with localization tasks and liaise with internal operations teams to ensure smooth program fulfillment.
- Data, Reporting & Insights
- Compile and maintain client-facing performance reports and dashboards on a regular basis.
- Track key metrics (EMV, conversion, UGC performance) and flag trends to the wider team.
- Support the development of data-backed recommendations to improve campaign outcomes.
- Account Growth & Opportunity Identification
- Identify and flag upsell or cross-sell opportunities across brands, markets, and product categories.
- Support the team in preparing materials for expansion conversations and new program proposals.
- Help document client needs and feedback to inform product and strategy improvements.
- Compliance & Quality
- Support compliance checks on creator content to ensure alignment with FTC/ASA guidelines and client T&Cs.
- Assist with disclosure reviews and documentation across programs and regions.
What We're Looking For
- 1–2 years of experience in a client-facing role such as Customer Success, Account Coordination, Marketing, or Agency Account Management.
- Exposure to digital marketing, influencer marketing, affiliate platforms, or product sampling programs is a strong plus.
- Comfortable working with data and basic reporting tools; familiarity with marketing metrics (EMV, CPA, conversion) is an asset.
Who You Are
- Client-first: You care about delivering a great experience and go the extra mile to make clients feel supported.
- Organized & detail-oriented: You can manage multiple moving pieces without dropping the ball.
- Proactive: You don’t wait to be told—you spot problems early and bring solutions.
- Collaborative: You work well within a team and know when to ask for help.
- Eager to grow: You’re motivated by learning and building a long-term career in customer success or account management.
Why Join Odore?
- Work with iconic global brands in the beauty and lifestyle space from day one.
- A clear growth path as you develop your skills and client portfolio.
- A collaborative, supportive team that invests in your development.
- Fully remote with a flexible, high-trust work environment.
Equal Opportunity & Inclusion
Odore is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in Chesterfield employer: Odore
Contact Detail:
Odore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in Chesterfield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend virtual events, and connect with current employees at Odore. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for those interviews! Research Odore’s values and recent projects. Think about how your skills align with their needs, especially in client support and campaign execution. We want to see your passion shine through!
✨Tip Number 3
Show off your proactive side! During interviews, share examples of how you've identified opportunities or solved problems in past roles. This will demonstrate that you’re ready to take initiative as a Customer Success Associate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Odore.
We think you need these skills to ace Customer Success Associate – Global Enterprise Accounts Remote (United Kingdom) | Full-Time in Chesterfield
Some tips for your application 🫡
Show Your Client-Focused Attitude: Make sure to highlight your passion for client success in your application. We want to see how you go the extra mile to support clients and build relationships, so share any relevant experiences that showcase this.
Be Organised and Detail-Oriented: In your written application, demonstrate your organisational skills. Mention any tools or methods you use to keep track of tasks and projects, as we value candidates who can manage multiple responsibilities without dropping the ball.
Proactive Problem Solver: We love candidates who take initiative! Use your application to illustrate times when you've spotted potential issues before they became problems and how you brought solutions to the table. This will show us you're a proactive thinker.
Tailor Your Application: Don’t forget to tailor your application to the role! Use keywords from the job description and relate your experiences to the specific responsibilities and skills we're looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at Odore
✨Know Your Clients
Before the interview, research Odore's key clients and their brand values. Understanding their goals and how you can contribute to their success will show your commitment and readiness to build strong client relationships.
✨Showcase Your Organisational Skills
Prepare examples of how you've managed multiple tasks or projects in the past. Highlighting your organisational skills will demonstrate that you're detail-oriented and capable of handling the dynamic nature of a Customer Success Associate role.
✨Be Data-Savvy
Brush up on basic reporting tools and marketing metrics relevant to the role, like EMV and conversion rates. Being able to discuss how you’ve used data to drive decisions or improve outcomes will impress the interviewers.
✨Demonstrate Proactivity
Think of instances where you identified a problem and took the initiative to solve it. Sharing these experiences will illustrate your proactive mindset, which is crucial for spotting opportunities and risks in client accounts.