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- Tasks: Manage B2B customer accounts and deliver top-notch service daily.
- Company: Customer service-focused company based in Liverpool.
- Benefits: Full-time role with a supportive team and career growth opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a proactive attitude are essential.
- Other info: Day shift role with a focus on building lasting customer relationships.
The predicted salary is between 28800 - 43200 £ per year.
A customer service-focused company in Liverpool seeks an Entry-level Customer Services Account Manager to deliver best-in-class service. The ideal candidate will have a proactive approach to managing a B2B customer portfolio, strong communication, and organizational skills.
Responsibilities include:
- Handling customer inquiries
- Processing orders
- Building strong relationships
This full-time role mainly operates during the day shift, emphasizing delivering excellent customer experiences across various operations.
Proactive Customer Success & Accounts Manager in Liverpool employer: ODL, Inc
Contact Detail:
ODL, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Proactive Customer Success & Accounts Manager in Liverpool
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before you even apply can give you a leg up and show your proactive approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Proactive Customer Success & Accounts Manager in Liverpool
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight any experience you have in customer service or managing accounts. We want to see how you've gone above and beyond to deliver excellent service, so share those stories!
Be Proactive in Your Approach: Since we're looking for a proactive Customer Success Manager, demonstrate your ability to anticipate customer needs. Use examples from your past where you took the initiative to solve problems before they escalated.
Communicate Clearly: Strong communication skills are key for this role. When writing your application, keep it clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at ODL, Inc
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to deliver best-in-class service and be ready to share examples of how you've done this in the past, even if it's from previous roles or experiences.
✨Show Off Your Proactive Side
Prepare to discuss how you can take initiative in managing a B2B customer portfolio. Think of specific instances where you anticipated customer needs or solved problems before they escalated. This will demonstrate your proactive approach.
✨Communicate Clearly and Confidently
Practice your communication skills ahead of time. Be ready to articulate your thoughts clearly and concisely. Remember, strong communication is key in building relationships, so think about how you can convey your ideas effectively during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company and the role. This shows your interest and helps you gauge if the company culture aligns with your values. Questions about team dynamics or customer success strategies can really impress.
