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- Tasks: Manage customer accounts, ensuring top-notch service and smooth order processes.
- Company: Join ODL, Inc, a leader in customer service excellence.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Be the voice of the customer and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with a focus on relationship building.
The predicted salary is between 28800 - 48000 ÂŁ per year.
ODL, Inc, Liverpool, England, United Kingdom
Join to apply for the Customer Services Account Manager role at ODL, Inc
Are you a confident, proactive, customer‑centric Account Manager with a passion for going the extra mile whilst providing realistic solutions? Can you effectively collaborate with other departments while prioritizing the customer’s needs?
We are recruiting for a Customer Service Account Manager who is focused on delivering “best-in‑class” service to our customers. We are on a journey to transform customer experience through building and developing strong relationships and providing personalised service based on our customers\’ needs. You will report to the Customer Service Manager daily. This role requires strong relationship management skills with the ability to deliver market‑leading service across a portfolio of customers. The successful candidate will be responsible for all aspects of account management, including but not limited to order processing, billing, arranging deliveries, liaising with stakeholders, and query/complaint management.
Essential Job Functions
- Develop a comprehensive understanding of the company\’s products.
- Respond to incoming customer enquiries promptly, efficiently, and courteously via phone and email.
- Assist customers with order placement, card payment, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience from place of order to delivery.
- Liaise with operations and transport to arrange deliveries.
- Up‑Selling: Identify opportunities to promote additional products to benefit the customer.
- Issue Resolution: Act as a liaison between customers and internal teams, advocating for timely resolution of issues and ensuring a positive customer experience.
- Relationship Building: Cultivate strong, trust‑based relationships with customers.
- Conduct regular reviews with customers via teams to ensure we are meeting their expectations and the sales forecasts.
- Follow agreed processes and procedures to consistently achieve customer service standards.
- Planning and managing your own workload, considering changes in customer priorities.
- Adapting quickly to changes in the volume of demand, operating processes, and technologies.
- General administration duties including maintaining and updating logs, databases, trackers and spreadsheets, ensuring that information is kept up to date.
- Any other ad‑hoc duties to support the wider team and company as required.
Candidate Requirements
- Customer focused and previous customer service experience.
- A proactive approach to managing a Business‑to‑Business customer portfolio.
- Strong communication skills.
- Well-developed MS Office skills (Word, Excel, PowerPoint, and Outlook).
- Excellent organisational and time management skills with a strong ability to build relationships and establish customer trust.
- Problem‑solving skills to resolve customer queries / enquiries.
- Be able to work as part of a team and be self‑motivated to work independently.
Shift
Day Shift (United Kingdom)
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
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Customer Services Account Manager employer: ODL, Inc
Contact Detail:
ODL, Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Account Manager
✨Tip Number 1
Get to know the company inside out! Research ODL, Inc and understand their products and customer service philosophy. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships before you even apply can give you an edge and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at ODL, Inc. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Account Manager
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your customer service experience in your application. We want to see how you've gone the extra mile for customers in the past, so share specific examples that demonstrate your proactive approach and problem-solving skills.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our mission and can articulate how their skills align with our goals.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at ODL, Inc
✨Know the Company Inside Out
Before your interview, take some time to research ODL, Inc. Understand their products and services, and how they aim to transform customer experience. This knowledge will help you demonstrate your genuine interest in the role and show that you're proactive about understanding the company.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've gone the extra mile for customers. Highlight situations where you resolved issues or built strong relationships. This will illustrate your customer-focused mindset, which is crucial for a Customer Services Account Manager.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. This will help you feel more comfortable discussing your experiences and answering questions during the actual interview.
✨Be Ready to Discuss Problem-Solving Scenarios
Think of specific instances where you've successfully resolved customer queries or complaints. Be prepared to walk through your thought process and the steps you took to ensure a positive outcome. This will showcase your problem-solving skills and ability to advocate for customers effectively.
