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- Tasks: Join us as a Dental Receptionist, coordinating patient treatments and ensuring exceptional care.
- Company: ODL Dental Clinic is a prestigious, award-winning practice in Central London, committed to excellence.
- Benefits: Enjoy flexible hours, career growth, bonuses, subsidised meals, and staff discounts on dental treatments.
- Why this job: Be part of a vibrant team, make a real impact on patient care, and work with cutting-edge technology.
- Qualifications: 2 years of receptionist experience, preferably in dentistry, with strong communication and organisational skills.
- Other info: Work in a multicultural environment with opportunities for professional development and recognition.
An Exciting Opportunity Awaits You! Are you passionate about providing excellent patient care? Are you looking for the next step in your career as a Dental Receptionist/TCO? Do you enjoy coordinating treatments with patients? If so, we have the perfect opportunity for you!
About Us
ODL Dental Clinic is a well-established, fast-growing private practice in Central London. We offer high-quality treatments across all fields of dentistry. Our core values— Clinical Excellence, Patient Focus, Integrity, and Innovation—inform every aspect of our work.
Our Diverse Team
We pride ourselves on our vibrant and multicultural workforce, representing nearly 20 different languages spoken in London. With over 60 professionals, our team is a blend of local and international experts, ensuring the highest level of patient care.
Your Role
We are looking for an experienced dental receptionist who has a positive, can-do attitude and can work flexible hours. The ideal candidate will have:
- 2 years of receptionist experience ideally from a dental background.
- Experience with Invisalign (preferred).
- Experience with Exact software (preferred).
- The ability to provide exceptional patient care, both over the phone and face-to-face.
You will be responsible for managing patients' treatments, including scheduling appointments, discussing financial payments and ensuring a smooth treatment journey. You will be part of our patient support team and the primary point of contact for patients, dentists, and nurses. Effective and clear communication is crucial to ensure a positive patient experience and coordination within the dental practice. A friendly, polite manner when welcoming patients and possessing a commitment to providing excellent patient care. Strong organisational skills and excellent communication. The ability to manage correspondence, maintain the appointment/booking system, and handle patient payments efficiently. Motivation to promote our values and maintain high standards.
Key Responsibilities
- Welcome patients warmly upon arrival whilst ensuring their comfort, understanding, and satisfaction throughout their dental journey.
- Manage correspondence and ensure timely responses coordinating treatments with our dentists and treatment coordinators.
- Keep the office, reception area, and waiting room clean and tidy.
- Ensure the appointment/booking system operates smoothly and accurately, fill in gaps using our task list/care manager, and liaise with our TCOs to complete treatment plans.
- Record and monitor patient referrals, manage treatment schedules, and follow up on cancelled or incomplete treatments.
- Collect and record patient payments accurately, encouraging prompt payments and managing outstanding debts.
- Liaise with dental laboratories, supply companies, and other organisations as needed.
- Utilising our marketing campaigns to encourage further bookings.
Your Benefits and What We Offer
- Career Development: Opportunities for growth and career progression, supported by experienced managers.
- Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
- Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases.
- Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
- Subsided daily meals: Eating in Central London can be expensive and as your employer we can contribute towards the meals you order through our provider.
- Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
- Work-Life Balance: Flexible work schedules tailored to ours and your needs.
- Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
- Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
- Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
- Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
- Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
- Staff Discounts: Substantial discounts on dental treatments for you and your family.
- Pay: £13.85-£16.00 Per Hour + up to £500 Bonus Per Month.
Dental Receptionist employer: ODL Dental Clinic
Contact Detail:
ODL Dental Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Exact. If you haven't used it before, consider watching tutorial videos or taking a short online course to get a grasp of its functionalities.
✨Tip Number 2
Highlight your experience in patient care during any informal conversations or networking opportunities. Being able to share specific examples of how you've positively impacted patient experiences can set you apart from other candidates.
✨Tip Number 3
Research ODL Dental Clinic's core values and think about how your personal values align with theirs. Be prepared to discuss this alignment in interviews, as cultural fit is often just as important as skills.
✨Tip Number 4
Consider reaching out to current or former employees of ODL Dental Clinic on professional networking sites. They can provide insights into the work environment and may even offer tips on how to impress during the interview process.
We think you need these skills to ace Dental Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your time as a receptionist in a dental setting. Emphasise skills like patient care, communication, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the dental industry. Mention specific experiences that demonstrate your ability to manage appointments and coordinate treatments effectively.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as experience with Exact software and Invisalign. Provide examples of how you've used these skills in previous roles to enhance patient experiences.
Showcase Your Values: Align your application with the core values of ODL Dental Clinic—Clinical Excellence, Patient Focus, Integrity, and Innovation. Share instances where you have embodied these values in your work to demonstrate your fit for the team.
How to prepare for a job interview at ODL Dental Clinic
✨Showcase Your Patient Care Skills
As a Dental Receptionist, your ability to provide excellent patient care is crucial. Be prepared to share specific examples of how you've positively impacted patient experiences in your previous roles.
✨Familiarise Yourself with the Software
If you have experience with Exact software or similar systems, mention it during the interview. If not, take some time to learn about it beforehand, as this will demonstrate your initiative and readiness to adapt.
✨Emphasise Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you manage appointments, handle correspondence, and ensure smooth operations in a busy environment. Highlight any tools or methods you use to stay organised.
✨Align with Their Core Values
ODL Dental Clinic values Clinical Excellence, Patient Focus, Integrity, and Innovation. Research these values and think of ways you can embody them in your work. Be ready to discuss how your personal values align with theirs.
