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- Tasks: Join us as a Dental Receptionist, coordinating patient treatments and ensuring excellent care.
- Company: ODL Dental Clinic is a fast-growing private practice in Central London, known for high-quality dental treatments.
- Benefits: Enjoy flexible hours, competitive pay, bonuses, and subsidised meals while working in a vibrant team.
- Why this job: Be part of an award-winning clinic that values innovation, integrity, and patient focus in a diverse environment.
- Qualifications: 2 years of receptionist experience, preferably in dentistry, with strong communication and organisational skills.
- Other info: Access cutting-edge technology and enjoy a welcoming atmosphere with opportunities for career growth.
An Exciting Opportunity Awaits You! Are you passionate about providing excellent patient care? Are you looking for the next step in your career as a Dental Receptionist/TCO? Do you enjoy coordinating treatments with patients? If so, we have the perfect opportunity for you!
About Us
ODL Dental Clinic is a well-established, fast-growing private practice in Central London. We offer high-quality treatments across all fields of dentistry. Our core values— Clinical Excellence, Patient Focus, Integrity, and Innovation—inform every aspect of our work.
Your Role
We are looking for an experienced dental receptionist who has a positive, can-do attitude and can work flexible hours. The ideal candidate will have:
- 2 years of receptionist experience ideally from a dental background.
- Experience with Invisalign (preferred).
- Experience with Exact software (preferred).
- The ability to provide exceptional patient care, both over the phone and face-to-face.
You will be responsible for managing patients' treatments, including scheduling appointments, discussing financial payments and ensuring a smooth treatment journey. You will be part of our patient support team and the primary point of contact for patients, dentists, and nurses. Effective and clear communication is crucial to ensure a positive patient experience and coordination within the dental practice.
Key Responsibilities
- Welcome patients warmly upon arrival whilst ensuring their comfort, understanding, and satisfaction throughout their dental journey.
- Manage correspondence and ensure timely responses coordinating treatments with our dentists and treatment coordinators.
- Keep the office, reception area, and waiting room clean and tidy.
- Ensure the appointment/booking system operates smoothly and accurately, fill in gaps using our task list/care manager, and liaise with our TCOs to complete treatment plans.
- Record and monitor patient referrals, manage treatment schedules, and follow up on cancelled or incomplete treatments.
- Collect and record patient payments accurately, encouraging prompt payments and managing outstanding debts.
- Liaise with dental laboratories, supply companies, and other organisations as needed.
- Utilising our marketing campaigns to encourage further bookings.
Your Benefits and What We Offer
- Career Development: Opportunities for growth and career progression, supported by experienced managers.
- Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
- Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases.
- Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
- Subsided daily meals: Eating in Central London can be expensive and as your employer we can contribute towards the meals you order through our provider.
- Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
- Work-Life Balance: Flexible work schedules tailored to ours and your needs.
- Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
- Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
- Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
- Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
- Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
- Staff Discounts: Substantial discounts on dental treatments for you and your family.
Pay: £13.85-£16.00 Per Hour + up to £500 Bonus Per Month
Dental Receptionist employer: ODL Dental Clinic
Contact Detail:
ODL Dental Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Exact. If you haven't used it before, consider watching tutorial videos or taking a short online course to boost your confidence and show your commitment to learning.
✨Tip Number 2
Highlight your experience in patient care during any informal conversations or networking opportunities. Share specific examples of how you've positively impacted patient experiences in previous roles, as this aligns perfectly with the clinic's core values.
✨Tip Number 3
Research ODL Dental Clinic’s recent achievements and awards. Being knowledgeable about their accolades will not only impress during interviews but also help you articulate how you can contribute to their ongoing success.
✨Tip Number 4
Prepare to discuss how you can manage a busy reception area effectively. Think of strategies you've used in the past to handle multiple tasks simultaneously, as this will demonstrate your organisational skills and ability to thrive in a fast-paced environment.
We think you need these skills to ace Dental Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your time as a receptionist in a dental setting. Emphasise skills like patient care, communication, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the dental industry. Mention specific experiences that demonstrate your ability to manage appointments and coordinate treatments effectively.
Highlight Relevant Skills: In your application, focus on skills that are particularly important for this role, such as familiarity with Exact software, experience with Invisalign, and your ability to maintain a friendly and professional demeanour with patients.
Showcase Your Values: Align your application with the core values of ODL Dental Clinic—Clinical Excellence, Patient Focus, Integrity, and Innovation. Provide examples of how you embody these values in your previous roles.
How to prepare for a job interview at ODL Dental Clinic
✨Showcase Your Patient Care Skills
As a Dental Receptionist, your ability to provide excellent patient care is crucial. Be prepared to share specific examples of how you've successfully managed patient interactions in the past, whether over the phone or face-to-face.
✨Familiarise Yourself with Relevant Software
If you have experience with Exact software or similar systems, make sure to mention it during the interview. If not, do some research on these tools beforehand to demonstrate your willingness to learn and adapt.
✨Emphasise Your Organisational Skills
The role requires strong organisational abilities. Prepare to discuss how you manage appointments, handle correspondence, and ensure smooth operations in a busy environment. Highlight any relevant experiences that showcase your skills.
✨Align with the Clinic's Core Values
ODL Dental Clinic values Clinical Excellence, Patient Focus, Integrity, and Innovation. Think about how your personal values align with these and be ready to discuss how you can contribute to maintaining these standards in your role.
