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For Companies At a Glance
- Tasks: Welcome patients, manage appointments, and ensure a smooth treatment journey.
- Company: Join ODL Dental Clinic, a fast-growing practice in Central London.
- Benefits: Competitive salary, bonuses, career development, and flexible work schedules.
- Other info: Enjoy a vibrant workplace with excellent facilities and cutting-edge technology.
- Why this job: Be part of a diverse team and make a real impact on patient care.
- Qualifications: 2 years of receptionist experience, ideally in a dental setting.
An Exciting Opportunity Awaits You!
Are you passionate about providing excellent patient care? Are you looking for the next step in your career as a Dental Receptionist/TCO? Do you enjoy coordinating treatments with patients? If so, we have the perfect opportunity for you!
About Us
ODL Dental Clinic is a well-established, fast-growing private practice in Central London. We offer high-quality treatments across all fields of dentistry.
Our core values— Clinical Excellence, Patient Focus, Integrity, and Innovation—inform every aspect of our work.
Our commitment to excellence has earned us numerous awards, including:
- Team of the Year 2025
- Best Practice Manager 2025
- Practice of the Year 2025
- Invisalign – Best Changed Practice 2024
- Investors In People (IIP) Accredited 2024
- Best Charity Project 2024
- Best Patient Care London 2021
- Best Oral Health Team 2021
- Best Practice London 2021
- National Dental Team of The Year 2020
We are one of only five dental clinics in Southeast England to be IIP accredited, showcasing our dedication to our patients and our team.
Our Diverse Team
We pride ourselves on our vibrant and multicultural workforce, representing nearly 20 different languages spoken in London. With over 60 professionals, our team is a blend of local and international experts, ensuring the highest level of patient care.
Your Role
We are looking for an experienced dental receptionist who has a positive, can-do attitude and can work flexible hours. The ideal candidate will have:
- 2 years of receptionist experience, ideally from a dental background.
- Experience with Invisalign (preferred).
- Experience with Exact software (preferred).
- The ability to provide exceptional patient care, both over the phone and face-to-face.
- You will be responsible for managing patients\’ treatments, including scheduling appointments, discussing financial payments and ensuring a smooth treatment journey.
- You will be part of our patient support team and the primary point of contact for patients, dentists, and nurses. Effective and clear communication is crucial to ensure a positive patient experience and coordination within the dental practice.
- A friendly, polite manner when welcoming patients and possessing a commitment to providing excellent patient care.
- Strong organisational skills and excellent communication.
- The ability to manage correspondence, maintain the appointment/booking system, and handle patient payments efficiently.
- Motivation to promote our values and maintain high standards.
Key Responsibilities
- Welcome patients warmly upon arrival whilst ensuring their comfort, understanding, and satisfaction throughout their dental journey.
- Manage correspondence and ensure timely responses coordinating treatments with our dentists and treatment coordinators.
- Keep the office, reception area, and waiting room clean and tidy.
- Ensure the appointment/booking system operates smoothly and accurately, fill in gaps using our task list/care manager, and liaise with our TCOs to complete treatment plans.
- Record and monitor patient referrals, manage treatment schedules, and follow up on cancelled or incomplete treatments.
- Collect and record patient payments accurately, encouraging prompt payments and managing outstanding debts.
- Liaise with dental laboratories, supply companies, and other organisations as needed.
- Utilising our marketing campaigns to encourage further bookings.
Your Benefits and What We Offer
- Career Development: Opportunities for growth and career progression, supported by experienced managers.
- Recognition and Bonuses: Earn bonuses each month and be recognised for your outstanding performance and length of service.
- Additional Annual Leave: We recognise time off is valuable, and each year you are with us your annual leave entitlement increases
- Season Ticket Loan: We understand transportation can be expensive, so you can apply for a season ticket loan, which provides a significant discount on your travel.
- Competitive Salary: We offer very competitive salary packages that reflect your experience and skills.
- Work-Life Balance: Flexible work schedules tailored to ours and your needs.
- Comprehensive Support: Thorough induction program, ongoing training, regular, and achievement recognition.
- Inclusive Environment: A welcoming atmosphere where your ideas and questions are encouraged.
- Convenient Location: Easily accessible and well-connected clinic for ease of commuting.
- Exceptional Facilities: Lounge, changing rooms, showers, and a roof terrace to enhance your comfort.
- Cutting-Edge Technology: Access to Intraoral Scanners, 3D imaging, CBCT, OPG, and CEPH.
- Staff Discounts: Substantial discounts on dental treatments for you and your family.
- Pay: £13.85-£16.00 Per Hour + up to £500 Bonus Per Month
Dental Receptionist employer: ODL Dental Clinic
Contact Detail:
ODL Dental Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist
✨Tip Number 1
Get to know the clinic! Before your interview, do a bit of research on ODL Dental Clinic. Familiarise yourself with their core values and recent achievements. This will show that you're genuinely interested and ready to contribute to their success.
✨Tip Number 2
Practice your communication skills! As a dental receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to boost your confidence in handling patient queries and scheduling appointments.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy schedules or handled multiple tasks in previous roles. This will demonstrate your ability to keep the reception area running smoothly, just like they need.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we value at ODL Dental Clinic.
We think you need these skills to ace Dental Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for patient care shine through! We want to see how much you care about providing excellent service and how you can contribute to our team at ODL Dental Clinic.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience, especially in dental reception. We love seeing candidates who understand the ins and outs of managing patient treatments and scheduling appointments.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is effective and showcases your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ODL Dental Clinic!
How to prepare for a job interview at ODL Dental Clinic
✨Know Your Stuff
Make sure you brush up on your dental terminology and the specific treatments offered at ODL Dental Clinic. Familiarise yourself with Invisalign and Exact software, as these are preferred skills. Showing that you understand the services will impress your interviewers.
✨Showcase Your People Skills
As a Dental Receptionist, you'll be the first point of contact for patients. Practice how you would warmly welcome patients and handle their queries. Think about examples from your past experience where you provided exceptional patient care, both over the phone and face-to-face.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage appointments and keep things running smoothly in a busy environment. Bring examples of how you've handled scheduling conflicts or maintained an organised workspace in previous roles. This will show you can keep the clinic's operations efficient.
✨Align with Their Values
ODL Dental Clinic values Clinical Excellence, Patient Focus, Integrity, and Innovation. Think about how your personal values align with theirs and be ready to share specific instances where you've demonstrated these qualities in your work. This will help you stand out as a candidate who fits their culture.