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- Tasks: Manage incidents and allocate resources efficiently while keeping customers updated.
- Company: Join a dynamic team in Runcorn focused on effective service delivery.
- Benefits: Negotiable salary, flexible working hours, and on-call rotation every two months.
- Why this job: Great opportunity to enhance your organizational skills in a fast-paced environment.
- Qualifications: 10+ years of experience in a similar role and excellent PC and telephone skills required.
- Other info: Work with cutting-edge technologies like Wifi, CCTV, and ePos.
Support Desk Co-Ordinator(SDC), Runcorn. Effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resource. The SDC is also responsible for maintaining customer awareness and progress of nominated Incidents. The SDC must be highly organised to manage their workload, have a minimum of 10 years’ experience in a similar role and be flexible to existing working processes. Excellent PC and Telephone skills are required. The ability to maintain a clear thought process when under pressure. Excellent organisational skills. Effective utilisation of Logistics resources to meet cost targets Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution. Report Writing within the timescales to meet contract objectives Ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution. Report Writing within the timescales to meet contract objectives Technologies used Wifi, CCTV, Tablet, People Traffic Camera, ePos, Network Cabling, AV and EAS / RFiD. Salary is negotiable aligned to experience. 40 Hours per week (Apply online only) Mon-Fri plus on call once every 2months (incl.weekend)
Service-Desk Co-ordinator employer: Odin Recruitment
Contact Detail:
Odin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service-Desk Co-ordinator
✨Tip Number 1
Make sure to highlight your experience in managing incidents and coordinating resources effectively. Use specific examples from your past roles to demonstrate how you've successfully allocated tasks to field engineers and maintained customer communication.
✨Tip Number 2
Familiarize yourself with the technologies mentioned in the job description, such as Wifi, CCTV, and network cabling. Showing that you have hands-on experience or knowledge of these technologies can set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by practicing how you would handle high-pressure situations. Think of scenarios where you had to maintain clear communication with customers while managing multiple incidents.
✨Tip Number 4
Demonstrate your organizational skills by discussing tools or methods you use to manage your workload. Whether it's software or personal strategies, showing that you have a system in place will reassure us of your ability to handle the role.
We think you need these skills to ace Service-Desk Co-ordinator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your 10+ years of experience in a similar role. Detail specific instances where you effectively managed incidents and resources, showcasing your organizational skills.
Demonstrate Technical Proficiency: Mention your familiarity with the technologies listed in the job description, such as Wifi, CCTV, and network cabling. This will show that you have the necessary technical background for the role.
Showcase Communication Skills: Since the role requires ongoing feedback to customers, highlight your excellent PC and telephone skills. Provide examples of how you've successfully communicated updates and managed customer expectations in previous positions.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Service-Desk Co-ordinator position. Use keywords from the job description to ensure your application stands out.
How to prepare for a job interview at Odin Recruitment
✨Showcase Your Organisational Skills
As a Service-Desk Co-ordinator, being highly organised is crucial. Prepare examples from your past experience where you effectively managed multiple incidents or tasks simultaneously, demonstrating your ability to prioritise and allocate resources efficiently.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Be ready to discuss how you've maintained customer awareness and provided updates in previous positions. Highlight your telephone skills and any experience you have with report writing to show you can manage customer expectations.
✨Prepare for Pressure Situations
The job requires maintaining a clear thought process under pressure. Think of specific instances where you successfully handled stressful situations, and be prepared to share these stories during the interview to illustrate your resilience and problem-solving abilities.
✨Familiarise Yourself with Relevant Technologies
Since the role involves various technologies like Wifi, CCTV, and ePos, make sure you have a basic understanding of these systems. Being able to discuss your familiarity with these technologies will show your readiness for the position and your ability to adapt to the tools used.
