Key Account Manager in Basingstoke

Are you a natural relationship builder who thrives on creating value for clients and spotting opportunities others miss? Do you enjoy becoming the trusted go-to person customers rely on for advice, support, and tailored solutions? If so, we’d love to hear from you. We’re working with a fast-growing, customer-focused business that prides itself on delivering high-quality products and tailored solutions to a diverse client base across multiple industries. Known for its collaborative approach and excellent service standards, the company is continuing to expand and is looking for a commercially minded Key Account Manager to join the team. The Role This is a fantastic opportunity for someone who enjoys building long-term client relationships while driving account growth through upselling, cross-selling, and solution-based sales. You’ll become the first point of contact for an established portfolio of customers, managing enquiries, understanding project requirements, and ensuring clients receive the best possible products and services for their needs. Working closely with internal teams, you’ll provide expert advice, prepare quotations, identify new opportunities within accounts, and help customers find practical, cost-effective solutions that support their projects and business goals. Key Responsibilities * Build and maintain strong relationships with existing key accounts * Act as the primary contact for all client enquiries and support * Understand customer projects and recommend suitable products and services * Produce accurate quotations and follow up effectively * Identify opportunities for upselling and cross-selling across the client base * Deliver a consultative, solution-led approach to customer interactions * Work collaboratively with internal departments to ensure excellent service delivery * Proactively manage accounts to maximise customer satisfaction and retention * Keep customers informed about new products, services, and opportunities * Develop a strong understanding of the company’s offering and industry trends What We’re Looking For * Previous experience in Account Management, Internal Sales, Customer Success, or a similar client-facing role * Strong relationship-building and communication skills * Commercial awareness with a proactive sales mindset * Ability to identify customer needs and recommend tailored solutions * Confident preparing quotations and managing customer expectations * Highly organised with strong attention to detail * A positive, professional, and customer-first attitude * Experience working in a fast-paced environment What’s On Offer * Competitive salary and bonus opportunities * Career progression within a growing business * Supportive and collaborative team culture * Opportunity to manage and grow established client relationships * Varied and rewarding role with real impact If you’re passionate about building relationships, delivering exceptional customer service, and helping clients find the right solutions while growing accounts commercially, we’d love to hear from you. If you don’t hear from us within 5 working days, please consider your application unsuccessful for this position. We appreciate your interest and encourage you to apply for future opportunities with us