At a Glance
- Tasks: Build and nurture long-term relationships with key clients while driving account growth.
- Company: Join a fast-growing business that values its people and clients.
- Benefits: Competitive salary, bonus opportunities, and genuine career progression.
- Other info: Enjoy a dynamic role with autonomy and a supportive team environment.
- Why this job: Make a real impact by becoming a trusted advisor to your clients.
- Qualifications: Experience in account management or customer-facing roles is essential.
The predicted salary is between 45000 - 50000 £ per year.
Are you a natural people person who loves building relationships, uncovering opportunities, and making a genuine impact on your clients' success? Do you thrive on meaningful conversations, solving challenges, and becoming the trusted partner clients rely on? If you're a self-starter with a commercial mindset and a passion for delivering exceptional customer experiences, this could be the opportunity you've been waiting for.
We're partnering with an ambitious, fast-growing business that is continuing to invest in its people, clients, and future growth. Due to continued success, they are looking for an energetic and commercially minded Key Account Manager to take ownership of a portfolio of valued clients, helping to strengthen relationships, drive account growth, and deliver outstanding service.
This is a fantastic opportunity for someone who enjoys the balance of relationship management, customer success, consultative sales, and problem-solving. You'll have the autonomy to make a real difference, the support of a collaborative team, and the opportunity to build a rewarding long-term career within a growing organisation.
The Opportunity
As a Key Account Manager, you'll be the trusted point of contact for a portfolio of key clients, developing strong partnerships through regular communication, video meetings, and face-to-face interactions. You'll take the time to understand your clients' businesses, objectives, and challenges, allowing you to proactively identify opportunities, deliver tailored solutions, and help them achieve their goals.
This role is about far more than simply managing accounts. You'll be responsible for growing and developing existing client relationships, ensuring KPI and SLA commitments are consistently met, providing ongoing support, and creating innovative solutions to overcome challenges and add value. You'll become a true partner to your clients, someone they trust to understand their needs, solve problems, and help them get the very best from the products and services available.
Key Responsibilities
- Build, develop, and nurture long-term relationships with key client accounts
- Act as the primary point of contact for client communication, support, and account development
- Conduct regular video calls, client meetings, and face-to-face visits to strengthen relationships
- Manage client KPIs and SLAs, ensuring service expectations are consistently achieved and exceeded
- Maintain regular communication with customers, building trust and long-term loyalty
- Understand client challenges, objectives, and business needs to provide tailored recommendations
- Identify opportunities for upselling and cross-selling across your account portfolio
- Proactively grow and develop existing accounts, increasing customer engagement and revenue opportunities
- Work collaboratively with internal teams to deliver exceptional customer outcomes
- Investigate issues, understand root causes, and develop creative, practical solutions for clients
- Prepare quotations, proposals, and recommendations aligned to customer requirements
- Keep clients informed of new products, services, and opportunities that could benefit their business
- Drive customer retention through exceptional service, responsiveness, and relationship management
What We're Looking For
- Experience in Account Management, Customer Success, Client Services, Business Development, Internal Sales, or a similar customer-facing role
- Outstanding communication and relationship-building skills
- A genuine passion for working with clients and delivering exceptional service
- Strong commercial awareness with the ability to identify growth opportunities
- Experience managing customer expectations and delivering against KPIs and SLAs
- A proactive, self-starting attitude with the confidence to take ownership of accounts
- Strong problem-solving skills and the ability to think creatively when overcoming client challenges
- Comfortable conducting video meetings and building relationships face-to-face
- Highly organised with excellent attention to detail
- Positive, driven, and motivated by achieving results
What's On Offer
- Competitive salary and rewarding bonus opportunities
- The chance to join a growing and successful business with exciting plans for the future
- Genuine opportunities for career progression and professional development
- A collaborative and supportive team environment
- Autonomy, ownership, and the ability to make a real impact
- A varied and rewarding role where no two days are the same
- The opportunity to work closely with clients, influence outcomes, and directly contribute to business growth
If you're looking for a role where you can build meaningful client relationships, solve real business challenges, drive account growth, and become a trusted advisor to your customers, this is an exceptional opportunity to take your career to the next level.
Client Account Manager employer: Odin Careers Ltd
Join a dynamic and supportive workplace where your leadership as an Administration Supervisor will be valued and rewarded. We prioritise employee growth through continuous training and development opportunities, fostering a culture of collaboration and excellence. Located in a vibrant area, our company offers a stimulating environment that encourages innovation and high-quality service delivery, making it an ideal place for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Odin Careers Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Odin Careers Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Odin Careers Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Odin Careers Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Odin Careers Ltd!
How to prepare for a job interview at Odin Careers Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
