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- Tasks: Support customer success and create engaging product content for our Help Centre.
- Company: Join Odicci, a leading SaaS platform transforming customer experiences.
- Benefits: Flexible hybrid working, gym membership, and exciting team events.
- Other info: Gain hands-on experience across product, marketing, and customer success functions.
- Why this job: Make a real impact in a fast-growing scale-up with direct client interaction.
- Qualifications: Strong communication skills and a passion for learning new digital tools.
The predicted salary is between 20000 - 30000 £ per year.
Odicci is a leading SaaS platform for interactive experiences and gamification. We work with global brands in retail, travel, beauty, and luxury (JD Sports, ASDA, Sephora, Michael Kors, Avolta Duty Free and more) to enhance customer acquisition, engagement, and retention. Our platform integrates with loyalty, CRM, and eCommerce ecosystems. We are scaling fast and are looking for a motivated Product Specialist Intern to join our team.
What You Will Do
- Develop strong knowledge of the Odicci platform and integrations.
- Support the Customer Success team with day-to-day customer requests and ongoing account management.
- Test and validate new features, providing feedback to the Product team.
- Write clear, concise product documentation and "how-to" guides for our Help Centre.
- Develop best-practice playbooks and case studies highlighting customer success stories.
- Collaborate with Marketing on product-led content (blogs, guides, FAQs).
What We Are Looking For
- A strong communicator with excellent writing skills (able to simplify technical concepts).
- Confident in delivering presentations, training, or workshops.
- Curious and quick to learn new platforms and digital tools.
- Organised, detail-oriented, and proactive in taking initiative.
- Eligible for a 12-month university-accredited internship.
What You Will Gain
- End-to-end experience in customer onboarding and training in a SaaS environment.
- Hands-on exposure to product, customer success, and marketing functions.
- Direct interaction with enterprise clients across retail, beauty, travel, and luxury.
- Training in SaaS, CRM, and eCommerce ecosystems.
- Opportunity to make a real impact in a fast-growing scale-up.
Why join Odicci?
- You'll own growth from the ground up in a business with proven product-market fit.
- Get in early and help shape a category-defining gamification platform.
- Work directly with product, leadership, and the CEO; your ideas won't just be heard, they'll be launched.
- Central London office, with flexible hybrid working.
- Gym membership, Cycle to work.
- Regular team events and ownership of our flagship company event, #GAMEON.
Product Specialist Intern — SaaS Training & Playbooks (Hybrid) in London employer: Odicci
Contact Detail:
Odicci Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialist Intern — SaaS Training & Playbooks (Hybrid) in London
✨Tip Number 1
Get to know the company inside out! Research Odicci's platform, their clients, and the industry trends. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for practical assessments! Since this role involves testing and validating features, brush up on your analytical skills and be ready to demonstrate how you would approach real-world scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Odicci!
We think you need these skills to ace Product Specialist Intern — SaaS Training & Playbooks (Hybrid) in London
Some tips for your application 🫡
Know the Platform: Before you start writing your application, take some time to really understand the Odicci platform. Familiarise yourself with its features and how it integrates with other systems. This knowledge will help you tailor your application and show us that you're genuinely interested in the role.
Show Off Your Writing Skills: Since we're looking for someone with excellent writing skills, make sure your application is clear and concise. Use simple language to explain any technical concepts, just like you would in a product guide. This is your chance to demonstrate your ability to communicate effectively!
Be Proactive and Organised: In your application, highlight any experiences where you've taken initiative or managed projects. We love candidates who are organised and detail-oriented, so share examples that showcase these traits. It’ll help us see how you can contribute to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us that you’re keen on joining our team at Odicci!
How to prepare for a job interview at Odicci
✨Know the Odicci Platform Inside Out
Before your interview, make sure you dive deep into understanding the Odicci platform and its integrations. Familiarise yourself with how it enhances customer engagement and retention for brands like JD Sports and Sephora. This knowledge will not only impress your interviewers but also help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Product Specialist Intern, strong communication is key. Prepare to demonstrate your ability to simplify technical concepts during the interview. You might be asked to explain a feature or process, so practice articulating your thoughts clearly and concisely, just like you would in a 'how-to' guide.
✨Be Ready to Discuss Content Creation
Since you'll be involved in writing product documentation and collaborating on marketing content, come prepared with examples of your writing. Whether it's a blog post or a case study, having samples ready to share can showcase your skills and creativity, making you stand out as a candidate.
✨Demonstrate Your Curiosity and Initiative
Odicci values proactive individuals who are eager to learn. During the interview, express your curiosity about the SaaS industry and ask insightful questions about the company’s future projects. Showing that you're keen to take initiative will resonate well with the team and highlight your fit for the role.