At a Glance
- Tasks: Lead the front of house, ensuring a welcoming and professional environment for visitors.
- Company: Join ODGroup, a top office interiors company in London known for innovation and exceptional service.
- Benefits: Enjoy a vibrant office culture with opportunities for personal growth and development.
- Other info: This role is office-based, perfect for those who thrive in dynamic environments.
- Why this job: Be the face of the business and create memorable experiences for visitors every day.
- Qualifications: Friendly, confident, and organised individuals with strong communication skills are encouraged to apply.
The predicted salary is between 35000 - 45000 £ per year.
ODGroup is a leading office interiors company based in the City of London, operating across both traditional construction and design & build. Our reputation has been built on exceptional service, strong relationships, and a continuous drive for innovation, creativity, and improvement.
We are now seeking a dynamic and highly personable Front of House Manager to join our administration team. This is a key role responsible for delivering an outstanding reception and visitor experience, while working closely with the Group HR Director to help create a workplace that is engaging, productive, and enjoyable for our team. This position has been created to further strengthen our busy office environment. Due to the nature of the role, it is essential that the successful candidate is based in the office 5 days per week; this role cannot be performed remotely.
Key Responsibilities- Reception / Front of House
- Take full ownership of the front of house reception area and meeting rooms, ensuring they consistently reflect a professional and welcoming environment.
- Manage incoming telephone calls to the main switchboard in a professional and efficient manner.
- Welcome and host visitors, ensuring a first‑class experience at all times.
- Coordinate meeting room bookings, ensuring all spaces are well presented, organised, and ready for use.
- Manage catering and refreshments for meetings and events, including drinks, breakfast, and lunch arrangements where required.
- Administration
- Maintain office supplies including stationery, coffee, paper, and other consumables to ensure smooth day‑to‑day operations.
- Manage incoming and outgoing post and courier services, including arranging taxis when required.
- Organise staff birthday cards and cakes, helping to maintain a positive and inclusive office culture.
- Support the Group HR Director with the planning and delivery of internal events and company socials.
- Provide ad hoc administrative and PA support to the senior leadership team as required.
- Additional Responsibilities
- Support the Marketing and Digital Manager with social media activity across LinkedIn, Instagram, and X (Twitter).
- Assist the Head of Sustainability with recording and tracking of carbon footprint data relating to office operations and business activity.
- Initial setup of new starters IT (laptop, email etc.).
- A qualification in Business Administration (NVQ, diploma, or equivalent) is desirable.
- A friendly, confident, and highly presentable individual who enjoys being the face of the business.
- Proactive, self‑motivated, and willing to take initiative and “get stuck in” to support the wider team.
- Excellent written and verbal communication skills in English are essential.
- Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
- Excellent organisational and time management skills with strong attention to detail.
Front of House Experience Lead in London employer: ODGroup.
At ODGroup, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee engagement and growth. As a Front of House Experience Lead in our dynamic City of London office, you will enjoy a supportive environment where your contributions are valued, alongside opportunities for professional development and collaboration with a passionate team. With a focus on innovation and exceptional service, we offer a unique chance to be at the forefront of creating memorable experiences for our visitors and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Experience Lead in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ODGroup. Check out their social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills and experiences align with the Front of House Manager role. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress to impress! Since this role is all about creating a welcoming environment, make sure you look the part. Choose an outfit that reflects professionalism and confidence. Remember, first impressions count!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Experience Lead in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about being personable and engaging!
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Experience Lead role. Highlight your relevant experience in reception management and customer service, and connect it back to how you can enhance our office environment. We love seeing how you can fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and know how to follow instructions!
How to prepare for a job interview at ODGroup.
✨Know the Company Inside Out
Before your interview, take some time to research ODGroup thoroughly. Understand their values, recent projects, and what sets them apart in the office interiors industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their goals.
✨Showcase Your People Skills
As a Front of House Experience Lead, your interpersonal skills are crucial. Prepare examples that demonstrate your ability to create a welcoming environment and handle various situations with grace. Think about times you've gone above and beyond for visitors or colleagues.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a busy reception or coordinating an event. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay organised under pressure.
✨Dress to Impress
First impressions matter, especially in a front-of-house role. Choose an outfit that reflects professionalism and aligns with the company culture. A polished appearance will help you feel more confident and set the right tone for your interview.
