At a Glance
- Tasks: Manage the front of house, ensuring a welcoming environment and coordinating meetings.
- Company: ODGroup, a leading office interiors company in London.
- Benefits: Competitive salary, vibrant office culture, and opportunities for personal growth.
- Other info: Join a dynamic team with a focus on sustainability and social media engagement.
- Why this job: Be the face of the business and create memorable experiences for visitors.
- Qualifications: Business Administration qualification preferred; strong communication and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
ODGroup is a leading office interiors company based in the City of London, operating across both traditional construction and design. This role cannot be performed remotely.
Key Responsibilities
- Reception / Front of House
- Take full ownership of the front of house reception area and meeting rooms, ensuring they consistently reflect a professional and welcoming environment.
- Manage incoming telephone calls to the main switchboard in a professional and efficient manner.
- Welcome and host visitors, ensuring a first-class experience at all times.
- Coordinate meeting room bookings, ensuring all spaces are well presented, organised, and ready for use.
- Manage catering and refreshments for meetings and events, including drinks, breakfast, and lunch arrangements where required.
- Administration
- Maintain office supplies including stationery, coffee, paper, and other consumables to ensure smooth day-to-day operations.
- Manage incoming and outgoing post and courier services, including arranging taxis when required.
- Organise staff birthday cards and cakes, helping to maintain a positive and inclusive office culture.
- Support the Group HR Director with the planning and delivery of internal events and company socials.
- Provide ad hoc administrative and PA support to the senior leadership team as required.
- Additional Responsibilities
- Support the Marketing and Digital Manager with social media activity across LinkedIn, Instagram, and X (Twitter).
- Assist the Head of Sustainability with the recording and tracking of carbon footprint data relating to office operations and business activity.
- Initial setup of new starters IT (laptop, email etc.).
Skills and Experience Required
- A qualification in Business Administration (NVQ, diploma, or equivalent) is desirable.
- A friendly, confident, and highly presentable individual who enjoys being the face of the business.
- Proactive, self-motivated, and willing to take initiative and “get stuck in” to support the wider team.
- Excellent written and verbal communication skills in English are essential.
- Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
- Excellent organisational and time management skills with strong attention to detail.
Front of House Manager employer: ODGroup.
At ODGroup, we pride ourselves on fostering a vibrant and inclusive work culture that values each team member's contributions. As a Front of House Manager in the heart of London, you will enjoy a dynamic environment with opportunities for professional growth, while ensuring our reception area reflects our commitment to excellence. With a focus on employee well-being and engagement, we offer a range of benefits including support for internal events and a collaborative atmosphere that encourages initiative and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ODGroup. Check out their social media and website to understand their vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially around customer service and organisation, as these are key for a Front of House Manager.
✨Tip Number 3
Dress to impress! Since you'll be the face of the business, make sure you look professional and polished. First impressions count, so choose an outfit that reflects the company's standards and shows you mean business.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for the Front of House Manager position at ODGroup.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone friendly and confident, just like you!
Tailor Your Application:Make sure to tailor your CV and cover letter to the Front of House Manager role. Highlight your relevant experience in managing reception areas and hosting visitors. We love seeing how your skills match what we’re looking for, so be specific!
Be Professional Yet Approachable:Since this role is all about being the face of the business, your written application should reflect that balance of professionalism and approachability. Use clear language and keep it friendly – we want to feel like we already know you!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at ODGroup.
✨Know the Company Inside Out
Before your interview, take some time to research ODGroup thoroughly. Understand their values, recent projects, and what sets them apart in the office interiors industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their goals.
✨Showcase Your Front of House Skills
Since this role is all about being the face of the business, prepare examples that highlight your experience in managing reception areas and hosting visitors. Think about times when you created a welcoming environment or handled challenging situations with grace. Specific anecdotes will make your skills stand out.
✨Demonstrate Proactivity and Initiative
ODGroup is looking for someone who can take charge and support the wider team. Be ready to discuss instances where you took the initiative, whether it was organising an event or improving office processes. Showing that you’re proactive will resonate well with the interviewers.
✨Master the Tech and Tools
Familiarise yourself with Microsoft Office Suite, especially Outlook, Word, and Excel, as these are crucial for the role. If you have experience with social media management or tracking tools, be sure to mention that too. Being tech-savvy will demonstrate your readiness to hit the ground running.
