At a Glance
- Tasks: Lead the front of house, ensuring a welcoming and professional environment for visitors.
- Company: Join ODGroup, a top office interiors company in London known for innovation and exceptional service.
- Benefits: Enjoy a vibrant office culture with opportunities for personal growth and development.
- Other info: This role is office-based, perfect for those who thrive in dynamic environments.
- Why this job: Be the face of the business and create memorable experiences for visitors every day.
- Qualifications: Friendly, confident, and organised individuals with strong communication skills are encouraged to apply.
The predicted salary is between 35000 - 45000 £ per year.
ODGroup is a leading office interiors company based in the City of London, operating across both traditional construction and design & build. Our reputation has been built on exceptional service, strong relationships, and a continuous drive for innovation, creativity, and improvement.
We are now seeking a dynamic and highly personable Front of House Manager to join our administration team. This is a key role responsible for delivering an outstanding reception and visitor experience, while working closely with the Group HR Director to help create a workplace that is engaging, productive, and enjoyable for our team. This position has been created to further strengthen our busy office environment. Due to the nature of the role, it is essential that the successful candidate is based in the office 5 days per week; this role cannot be performed remotely.
Key Responsibilities- Take full ownership of the front of house reception area and meeting rooms, ensuring they consistently reflect a professional and welcoming environment.
- Manage incoming telephone calls to the main switchboard in a professional and efficient manner.
- Welcome and host visitors, ensuring a first‑class experience at all times.
- Coordinate meeting room bookings, ensuring all spaces are well presented, organised, and ready for use.
- Manage catering and refreshments for meetings and events, including drinks, breakfast, and lunch arrangements where required.
- Maintain office supplies including stationery, coffee, paper, and other consumables to ensure smooth day‑to‑day operations.
- Manage incoming and outgoing post and courier services, including arranging taxis when required.
- Organise staff birthday cards and cakes, helping to maintain a positive and inclusive office culture.
- Support the Group HR Director with the planning and delivery of internal events and company socials.
- Provide ad hoc administrative and PA support to the senior leadership team as required.
- Support the Marketing and Digital Manager with social media activity across LinkedIn, Instagram, and X (Twitter).
- Assist the Head of Sustainability with recording and tracking of carbon footprint data relating to office operations and business activity.
- Initial setup of new starters IT (laptop, email etc.).
- A qualification in Business Administration (NVQ, diploma, or equivalent) is desirable.
- A friendly, confident, and highly presentable individual who enjoys being the face of the business.
- Proactive, self‑motivated, and willing to take initiative and “get stuck in” to support the wider team.
- Excellent written and verbal communication skills in English are essential.
- Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
- Excellent organisational and time management skills with strong attention to detail.
Front of House Experience Lead employer: ODGroup.
At ODGroup, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee engagement and growth. As a Front of House Experience Lead in our dynamic City of London office, you will enjoy a supportive environment that encourages creativity and innovation, alongside opportunities for professional development. With a focus on exceptional service and strong team relationships, we ensure that every day at work is both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Experience Lead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on ODGroup. Check out their social media and website to understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Front of House Experience Lead, you'll be the face of the company. So, brush up on your communication and interpersonal skills. Role-play with a friend or family member to get comfortable with welcoming visitors and handling calls like a pro.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks, like coordinating meetings and keeping the reception area in tip-top shape. Share specific examples from your past experiences that highlight your ability to juggle responsibilities effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Front of House Experience Lead
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about being personable, so show us why you'd be a great fit!
Tailor Your Application:Make sure to tailor your application specifically for the Front of House Experience Lead role. Highlight your relevant experience in reception management and customer service, and connect it back to how you can enhance our office environment. We love seeing candidates who take the time to align their skills with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and know how to follow instructions – a key skill for the position!
How to prepare for a job interview at ODGroup.
✨Know the Company Inside Out
Before your interview, take some time to research ODGroup thoroughly. Understand their values, recent projects, and what sets them apart in the office interiors industry. This knowledge will not only impress your interviewers but also help you tailor your responses to align with their goals.
✨Showcase Your People Skills
As a Front of House Experience Lead, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully managed visitor interactions or resolved conflicts. Highlight your friendly and confident demeanor, as this is key to creating a welcoming environment.
✨Demonstrate Organisational Prowess
Given the role's focus on managing reception and meeting room bookings, be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of tasks and ensure everything runs smoothly. Mention any experience you have with coordinating events or managing supplies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as handling a busy reception or managing last-minute changes to meeting arrangements. Practise articulating your thought process and solutions clearly.
