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For Companies At a Glance
- Tasks: Lead a team to provide top-notch support for property insurance clients.
- Company: Join Odevo, a fast-growing property management platform with a start-up vibe.
- Benefits: Enjoy 25 days holiday, private healthcare, and ongoing learning opportunities.
- Why this job: Make a real impact by enhancing client satisfaction in a dynamic environment.
- Qualifications: 3+ years in property insurance and strong communication skills required.
- Other info: Work remotely with occasional office meet-ups in London.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Client Support Lead – Odevo
Join to apply for the Insurance Client Support Lead role at Odevo. We’re looking for a leader to support residential property managing agents across the UK.
About the Company
Odevo is a fast‑growing property management platform with 10,000 employees and a start‑up mentality. We simplify living for families and individuals by combining technology and exceptional client service. Alexander Bonhill, part of the Odevo group, specializes in comprehensive insurance solutions for residential property managers.
Role Overview
As Client Support Lead, you will lead a team of Insurance Technicians, ensuring high‑quality client support and operational excellence. You will collaborate with senior leadership, Account Directors, and internal teams to deliver outstanding service and drive client satisfaction.
Key Responsibilities
- Mentor and motivate a team of Insurance Technicians, fostering a high‑performing culture.
- Provide ongoing training and development, including product knowledge and client service skills.
- Set performance goals with Account Directors, monitor progress, and give feedback.
- Oversee day‑to‑day client relationship management, ensuring prompt communication.
- Develop strategies to improve client satisfaction, loyalty, and retention.
- Act as escalation point for complex client issues and claims, ensuring timely resolutions.
- Maintain service standards and implement processes to monitor performance.
- Ensure compliance with regulatory requirements and internal policies.
- Collaborate with Account Directors to develop client service strategies and facilitate cross‑functional communication.
- Identify opportunities for cross‑selling and upselling, supporting new business conversion.
- Prepare regular reports on client service performance, trends, and risks.
- Analyse client feedback to drive service improvements and strategic decisions.
Who You Are
- A team player and motivator, skilled at building high‑performing teams.
- Strategic, organized, and proactive in managing multiple priorities.
- Excellent communicator with strong interpersonal and presentation skills.
- Detail‑oriented, accountable, and committed to delivering exceptional client service.
Your Experience
- 3+ years in property insurance, preferably with residential property managing agents.
- Strong understanding of property insurance products, processes, and regulatory requirements.
- Proven experience supporting sales or account management teams in a client‑facing environment.
- Confidence in guiding senior colleagues and handling complex client issues.
Benefits
- 25 days’ holiday + public holidays
- Private healthcare
- Private pension contribution
- Discretionary bonus scheme
- Staff discounts
- Ongoing learning and development opportunities
Employment Details
Location: UK – Primarily remote with occasional office meetings (London)
Contract: Permanent, Full‑time (Mon–Fri, 09:00–17:30)
Salary: Competitive, tailored to experience
Eligibility
You must have the right to work in the UK. Documentation will be required during the hiring process.
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Insurance Client Support Lead employer: Odevo
Contact Detail:
Odevo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Client Support Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the property insurance sector and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings at Odevo.
✨Tip Number 2
Prepare for interviews by researching Odevo's values and recent projects. Show us that you’re not just another candidate; demonstrate how your experience aligns with our mission to simplify living for families and individuals.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in client support and team leadership can drive client satisfaction at Odevo. We want to hear how you can motivate a team of Insurance Technicians to excel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Odevo family.
We think you need these skills to ace Insurance Client Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Insurance Client Support Lead. Highlight your experience in property insurance and any leadership roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client support and how your background aligns with our mission at Odevo. Keep it engaging and personal – we love a good story!
Showcase Your Team Spirit: As a potential leader, we want to see your ability to motivate and mentor others. Share examples of how you've built high-performing teams or improved client satisfaction in your previous roles. We’re all about collaboration here!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling. Plus, it shows you’re keen on joining our awesome team at Odevo!
How to prepare for a job interview at Odevo
✨Know Your Stuff
Make sure you brush up on your knowledge of property insurance products and processes. Familiarise yourself with the specific challenges faced by residential property managing agents, as this will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Leadership Skills
As a Client Support Lead, you'll be expected to mentor and motivate a team. Prepare examples from your past experiences where you've successfully led a team or improved client satisfaction. This will demonstrate your capability to foster a high-performing culture.
✨Communicate Clearly
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview about their current client service strategies, which shows your interest and engagement.
✨Be Proactive About Problem-Solving
Think of complex client issues you've handled in the past and how you resolved them. Be ready to discuss these scenarios in detail, highlighting your strategic thinking and ability to maintain service standards under pressure.
