At a Glance
- Tasks: Solve complex IT challenges and deliver top-notch support across various technologies.
- Company: Odevo UK, a leader in transforming residential property management with tech.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team and enjoy mentoring opportunities in a collaborative environment.
- Why this job: Make a real impact on IT services while working with cutting-edge technology.
- Qualifications: Proven IT support experience and strong troubleshooting skills required.
The predicted salary is between 40500 - 49500 £ per year.
Senior EUC Support Technician
Permanent contract | Hybrid, UK | Occasional travel to Odevo UK sites as needed
About us:
Odevo UK is transforming residential property management by combining great people with digital technology to simplify everyday living.
Enjoy solving complex IT challenges and making technology work better for people?
Join Odevo UK's IT Shared Service team and make a meaningful difference across our UK operating companies.
We're looking for an experienced
Senior EUC Support Technician to deliver excellent support.
Reporting to the Service Delivery Manager, you'll combine hands-on troubleshooting with technical project delivery, mentoring and continuous service improvement.
What you'll do:
- Own complex technical escalations, delivering lasting solutions and a great customer experience.
- Support and manage Microsoft 365, Azure, Windows Server, Active Directory and endpoint technologies, including Intune and Autopilot.
- Deliver migrations, infrastructure upgrades and technology rollouts.
- Strengthen security, share knowledge and mentor colleagues to improve service delivery.
What you'll bring:
- Proven senior IT support experience and strong troubleshooting skills.
- Deep knowledge of Microsoft 365, Azure and endpoint management, alongside experience in networking and virtualisation.
- Confidence delivering technical projects and working with colleagues, customers and suppliers.
- Clear communication, a customer-first mindset and a proactive approach to ownership and improvement.
Relevant Microsoft, networking or ITIL certifications are desirable.
Why join us?
This is an opportunity to make a meaningful impact, working across a varied technology environment and helping shape how IT services are delivered.
You'll have hybrid working, with occasional travel to Odevo UK sites when needed.
Interested:
Apply with your CV.
All applicants must be eligible to live and work in the UK.
Documentary evidence of eligibility will be required.
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Senior EUC Technician in London employer: Odevo UK
Rendall & Rittner is an exceptional employer, offering a vibrant and family-friendly work environment in the heart of Green Park Village, Reading. With a strong focus on community engagement and high standards of service, employees benefit from a supportive culture that encourages professional growth and development. The role of Assistant Development Manager not only provides hands-on experience in managing a dynamic residential estate but also allows for meaningful interactions with residents, ensuring a rewarding and fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Senior EUC Technician in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Odevo UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Odevo UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Odevo UK!
✨Direct Apply to Odevo UK
Let's not forget to apply directly through the Odevo UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior EUC Technician in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Odevo UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Odevo UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Odevo UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
