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- Tasks: Oversee IT service delivery and ensure high-quality support across Odevo UK.
- Company: Join Odevo, a leader in innovative residential property management.
- Benefits: Enjoy 25 days leave, private healthcare, and staff discounts.
- Why this job: Make a real impact by improving IT services and customer satisfaction.
- Qualifications: Experience in IT service delivery and strong leadership skills required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Exciting Opportunity! Join Odevo as a Service Delivery Manager. Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved.
We are now looking for a highly capable, service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable, high-quality IT services across Odevo UK.
Location: Hybrid – London / UK-based offices
Working Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive and aligned to experience
Contract: Permanent
Our benefits package includes 25 days annual leave plus public holidays, private healthcare, pension contributions, staff discounts, and more.
The Role
As a Service Delivery Manager, you will be responsible for overseeing the end-to-end delivery of IT services to Odevo UK and its Operating Companies. You will ensure services meet agreed SLAs, manage service performance and escalations, and drive continuous service improvement across the organisation. This role is central to maintaining operational stability while improving service quality, customer satisfaction, and efficiency. You will lead service teams, manage third-party vendors, oversee service processes, and work closely with stakeholders to ensure IT services support business needs.
Key Responsibilities
- Oversee IT service delivery across Odevo UK and OpCos, ensuring SLAs and quality standards are consistently met
- Lead and manage Service Desk operations
- Act as a key point of escalation for service-related issues, ensuring timely resolution and clear communication
- Build strong relationships with OpCos and internal stakeholders through regular service reviews and engagement sessions
- Monitor service performance, analyse metrics, and drive continuous improvement initiatives
- Develop, maintain, and improve IT service management processes and standards
- Identify Continuous Service Improvement opportunities and transition them into day-to-day operations
- Lead, mentor, and support the service delivery team, fostering a culture of accountability and excellence
- Manage third-party vendors, including performance management, contracts, licensing, and invoicing
- Oversee software licensing and maintain an accurate, evolving service catalogue
- Ensure clear internal communication and identify service delivery risks and compliance issues
- Support general operational activities, including ad hoc tasks, calls, and email traffic as required
Experience Required
- Proven experience in IT service delivery management within a complex or multi-entity environment
- Strong understanding of IT operations, infrastructure, and service management frameworks
- Experience managing service teams and third-party vendors
- Solid knowledge of SLAs, KPIs, and service performance reporting
- Excellent communication, stakeholder management, and conflict resolution skills
- Strong leadership abilities with a hands-on, service-oriented mindset
Desirable Qualifications
- ITIL, COBIT, or equivalent service management certifications
How to Apply
Ready to take the next step in your IT service delivery career? Explore Odevo on LinkedIn or visit our website to view our current opportunities. For more information or to speak with our recruitment team, call 020 7702 0701 and quote reference Ref #LI-EW1. Please note: Candidates must have the right to work in the UK without restrictions. Some benefits may be subject to a qualifying period.
Service Delivery Manager in London employer: Odevo AB
Contact Detail:
Odevo AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Odevo and understanding their service delivery model. Tailor your responses to show how your experience aligns with their needs. We want to see that you’re genuinely interested in making a difference!
✨Tip Number 3
Practice your communication skills! As a Service Delivery Manager, you'll need to convey complex ideas clearly. Role-play common interview scenarios with a friend to boost your confidence and refine your messaging.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the Odevo team.
We think you need these skills to ace Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in IT service delivery management and any relevant certifications like ITIL or COBIT. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Odevo and how you can contribute to our mission of redefining property management. Keep it engaging and personal – we love a good story!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to manage service teams and improve service delivery. Use metrics where possible to show how you've made a difference in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Odevo AB
✨Know Your SLAs Inside Out
As a Service Delivery Manager, understanding Service Level Agreements (SLAs) is crucial. Make sure you can discuss how you've met or exceeded SLAs in your previous roles. Prepare examples that showcase your ability to manage service performance and drive improvements.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Be ready to share specific instances where you've led a team or managed third-party vendors. Highlight your hands-on approach and how you foster a culture of accountability and excellence within your teams.
✨Prepare for Stakeholder Engagement
Building relationships with stakeholders is key. Think about how you've engaged with different teams or clients in the past. Prepare to discuss your communication strategies and how you've handled conflicts or escalations effectively.
✨Continuous Improvement Mindset
Odevo values continuous service improvement. Come prepared with ideas on how you’ve identified and implemented improvements in IT service delivery. Discuss metrics you've used to measure success and how you transitioned these improvements into daily operations.
