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- Tasks: Lead a team to create unforgettable cinema experiences for guests.
- Company: Join ODEON Cinemas, where passion for film meets exceptional guest service.
- Benefits: Enjoy unlimited cinema tickets, discounts, and flexible working options.
- Why this job: Be part of a vibrant team that celebrates diversity and creativity in cinema.
- Qualifications: A passion for film and a collaborative spirit are essential.
- Other info: We prioritise inclusivity and support your career growth every step of the way.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for film, and a desire for flexible working? Are you looking for an opportunity to develop your leadership and guest service skills with potential to grow further? Then this is the role for you!
Our Cinema Experience Managers drive our day to day high standards, supporting our teams as they navigate our guests through an immersive cinema experience.
In this role, you will develop a team of highly engaged cinema hosts, delivering exceptional service for our guests and results for the business, that\’s how you\’ll make movies better.
What you\’ll bring:
- A strong commitment and willingness to work with others, because this is a place where the team seamlessly unites to deliver. Where better to collaborate, step up and make the magic happen than with people who share your passion?
- Being always prepared to go the extra mile – for your colleagues and our guests – and you look for innovative solutions if you see a need or a gap
- A heads up, eyes open, can-do attitude to learn as you go and enjoy every minute (even the hard ones)
- You appreciate the things that make people different from you and understand that there is always more to learn
- Trust and respect. Diversity and equity are our strengths, inclusion is our superpower. So be yourself, work hard and help everyone else do the same
- You understand that the cinema industry is flexible, some weeks we have big blockbusters and others we have small art house releases. You will be flexible with working schedules and understand that our cinema operations can finish very late at night. You\’ll have a safe way to get to and from work
What we\’ll bring:
- An environment where you can revel in your passion. Go ahead and talk to guests about it, post about it, even sing about it if you want to
- A team full of movie fans just like you, a team dedicated to delivering an awe-inspiring experience for our guests. Every colleague has a part to play in creating the best big-screen experience
- We actively create a safe space for people to be themselves. And we never forget that the true magic of cinema is about more than movies – it is about you
- We\’ll bring a promise to always treat you in the same way as we treat our guests. There is a warm welcome for everyone here and we love to share the magic around
- We\’ll help you navigate and build a long-term career or learn skills for the next stage of your journey. Tell us where you want to be, and we will do our best to help you get there
- We\’ll bring personalised development and performance plans to help you achieve big and small things, with the training and support you need to reach each milestone – and conjure up the magic our guests love to experience
- We\’ll bring an inclusive approach to our policies, processes, and procedures to make work more accessible and support different needs
ODEON benefits:
- Unlimited free cinema tickets for you, and 12 friends and family tickets every three months
- 40% discount on our food and drinks, including our in-cinema Costa Coffee stores
- Free access to our confidential Employee Assistance Programme – an online platform that offers advice and support on topics including finance, health, and mental wellbeing
- The opportunity to gain professional qualifications through our Brights Lights Apprenticeship scheme
- Fantastic career development opportunities across our cinemas and support offices
- An easy-to-use app for booking holidays and requesting days off, supporting flexible working
- 5.6 weeks holiday, inclusive of bank holidays
- Monthly rewards and recognition schemes
- Pension scheme
At ODEON Cinemas Group, everyone is welcome. We make movies better by bringing all our incredible differences and our different ways of thinking together with our passion for cinema, to deliver inspiring entertainment experiences for our guests. We are all individuals, and we recognise that everyone brings something special to our team.
Starting from the moment you apply, Diversity, Equity and Inclusion is embedded into all parts of the colleague journey, and we welcome individuals from all backgrounds. We select colleagues based on merit and the passion they show for their role.
We are proud to partner with \’ReciteMe\’ to offer accessible tools to support you with your job application. Simply click on \’Accessibility Tools\’ at the top of the job advert screen. Should you require additional help from our team, whether that\’s to support with your application through to making adjustments to our recruitment process to assist you, we will be more than happy to help – drop us an email to jointheteam@odeonuk.com and we will be back in touch to help you!
Contact Detail:
Odeon Cinemas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cinema Experience Manager
✨Tip Number 1
Show your passion for film during the interview process. Be prepared to discuss your favourite movies and how they inspire you, as this role is all about creating an immersive cinema experience for guests.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed a team or project in the past. Highlight your ability to motivate others and create a positive working environment.
✨Tip Number 3
Be flexible and open-minded about working hours. Since the cinema industry can have varying schedules, showing that you're adaptable will make you a more attractive candidate for the role.
✨Tip Number 4
Emphasise your commitment to diversity and inclusion. Share any experiences you have that demonstrate your understanding of different perspectives and how you can contribute to a welcoming environment for both colleagues and guests.
We think you need these skills to ace Cinema Experience Manager
Some tips for your application 🫡
Show Your Passion for Film: In your application, make sure to express your love for cinema. Share specific examples of films that inspire you and how they relate to your desire to create an exceptional guest experience.
Highlight Leadership Skills: Emphasise any previous leadership roles or experiences where you successfully managed a team. Discuss how you motivated others and contributed to a positive working environment.
Demonstrate Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to adapt to varying schedules. Provide examples of how you've successfully managed flexible work situations in the past.
Focus on Guest Service: Illustrate your commitment to guest service by sharing experiences where you went above and beyond to ensure customer satisfaction. This could include resolving issues or creating memorable experiences for guests.
How to prepare for a job interview at Odeon Cinemas
✨Show Your Passion for Film
Make sure to express your love for cinema during the interview. Share your favourite films and what makes them special to you. This will demonstrate your enthusiasm and align with the company's culture of celebrating film.
✨Highlight Team Collaboration Skills
Since the role emphasises teamwork, be prepared to discuss examples of how you've successfully worked in a team. Mention specific instances where you supported colleagues or contributed to a group project, showcasing your commitment to collaboration.
✨Demonstrate Flexibility and Adaptability
The cinema industry can be unpredictable, so it's important to show that you're adaptable. Talk about experiences where you've had to adjust to changing circumstances or schedules, and how you managed those situations effectively.
✨Emphasise Guest Service Experience
As a Cinema Experience Manager, guest service is key. Prepare to share your previous experiences in customer service roles, focusing on how you went above and beyond to ensure a positive experience for guests.
