At a Glance
- Tasks: Lead a team to create unforgettable cinema experiences and ensure top-notch service.
- Company: Join ODEON, where cinema is about atmosphere and community.
- Benefits: Enjoy free cinema tickets, discounts, and wellbeing support.
- Other info: We celebrate individuality and offer inclusive support for all.
- Why this job: Shape memorable moments in a fast-paced, energetic environment.
- Qualifications: Experience in hospitality or retail with strong leadership skills.
The predicted salary is between 28000 - 30000 £ per year.
At ODEON, we believe cinema is more than what happens on the screen - it’s the atmosphere, the energy, and the experience we create together. As a Cinema Experience Manager, you’ll help lead the team that brings that buzz to life. From the excitement of opening night blockbusters to the warmth of serving a great Costa Coffee before a big show, you’ll be at the heart of making every visit memorable.
If you’re passionate about people, thrive in busy environments, and want to shape unforgettable cinema moments, this could be the perfect next step in your career.
Why you’ll love working with us:- Lead a supportive team who genuinely want to make every guest visit special
- Be part of a fast-paced, energetic environment filled with filmgoers and community moments
- Get full training in cinema operations and Costa Coffee leadership standards
- Build your leadership skills with structured development pathways
- Enjoy great perks including free cinema tickets, food & drink discounts, and wellbeing support
- Work somewhere that celebrates individuality, inclusion and belonging
- Leading and motivating Cinema Hosts throughout each shift
- Overseeing guest experience across all areas; retail, ticketing, ushering, and Costa Coffee operations
- Ensuring Costa Coffee quality and service meet brand standards
- Delivering excellent service during busy showings and peak film releases
- Maintaining high standards across safety, cleanliness, compliance, and food handling
- Running shift briefings and making on shift operational decisions
- Coaching team members to build skills, confidence, and progression
- Identifying opportunities to improve processes and guest satisfaction
- Experience leading or supporting teams in hospitality, retail, or fast-paced environments
- A supportive, people-first leadership style
- Strong communication and problem-solving skills
- High standards of safety, service, and operational delivery
- Flexibility to work evenings, weekends, and late nights
- A safe way to travel to and from late shifts
- Willingness to learn Costa Coffee operations and quality standards (full training provided)
Whether you’ve managed a team before or supported one informally, we’ll help you grow into the role.
Our commitment to inclusion: At ODEON, we’re all different and that’s something we celebrate. Through Our Incredible Differences, we’re building a culture where everyone feels like they belong, they are valued and can bring their whole self to work. We recognise and appreciate the unique perspectives and experiences our colleagues bring, and we’re committed to creating an inclusive, equitable and supportive environment for everyone.
If this sounds like the right fit for you, we’d love to hear from you.
Cinema Experience Manager in Dudley employer: Odeon Cinemas Ltd
At ODEON, we pride ourselves on creating a vibrant and inclusive work environment where every team member plays a crucial role in delivering unforgettable cinema experiences. As a Cinema Experience Manager, you'll lead a passionate team in a fast-paced setting, with opportunities for personal growth through structured development pathways and comprehensive training. Enjoy fantastic perks like free cinema tickets and food discounts while being part of a community that values individuality and belonging.
