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- Tasks: Deliver friendly service and create memorable guest experiences in our restaurants and bars.
- Company: Join Brightstar, an award-winning hospitality management company that values its people.
- Benefits: Enjoy a fun work environment, competitive pay, and opportunities for growth.
- Other info: Flexible hours with the chance to learn and grow in a dynamic setting.
- Why this job: Be part of a team that prioritises fun, integrity, and exceptional service.
- Qualifications: Great communication skills and a positive attitude; hospitality experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.
As a F&B Team Member, you’ll deliver friendly, professional service across our restaurants, bars, and room service, playing a key role in shaping memorable guest experiences. Whether serving a delicious breakfast, cocktail at the bar, or late-night room service, you’ll ensure every interaction is smooth, efficient, and welcoming. Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. You’ll live these values by creating positive guest connections, supporting your team, and maintaining high service standards across all food and beverage areas.
Objectives of this role:
- Deliver warm and professional service across all food and beverage outlets.
- Accurately take and serve orders to guests in a timely manner.
- Keep dining areas clean, prepared, and well-stocked for service.
- Respond to guest needs and feedback with courtesy and care.
- Work closely with kitchen and front-of-house teams to ensure smooth operations.
Key Responsibilities
People
- Greet guests warmly and build rapport to enhance their dining experience.
- Communicate clearly with team members and other departments.
- Support a positive and respectful team atmosphere.
- Respond to guest requests and resolve minor concerns confidently.
- Assist new team members by sharing knowledge and guidance.
- Demonstrate a helpful, flexible approach to teamwork.
- Embody Brightstar values in every guest and team interaction.
Quality
- Serve food and drinks accurately, efficiently, and to brand standards.
- Set up and clear tables, service areas, and equipment before and after service.
- Maintain cleanliness and presentation across all F&B areas.
- Ensure compliance with food hygiene, health, and safety regulations.
- Follow procedures for room service, bar service, and restaurant operations.
- Ensure all guest interactions are courteous, timely, and tailored.
- Keep menus, condiments, and stations tidy and up to date.
Profit
- Upsell food, drinks, and special offers where appropriate.
- Handle transactions accurately using POS systems.
- Avoid waste by following portion guidelines and reporting low stock.
- Assist with inventory checks and stock rotation procedures.
- Contribute to positive guest experiences that drive repeat business.
- Support efficient service flow to maximise cover turnover.
- Suggest ways to improve sales, speed of service, or guest satisfaction.
Responsible Business
- Follow all health & safety and food hygiene regulations.
- Ensure safe handling of food, beverages, and service equipment.
- Treat all guests and colleagues fairly and respectfully.
- Comply with hotel sustainability policies (e.g., waste sorting, energy saving).
- Wear uniform and PPE as required and maintain a professional appearance.
- Report hazards, incidents, or equipment faults promptly.
- Protect guest privacy and handle sensitive information appropriately.
- Comply with all company policies, procedures, and operational standards including any hotel-specific brand standards.
- Complete all E-learning and mandatory training within required timeframes.
Skills and Qualifications
- Excellent verbal communication and guest service skills.
- Ability to multitask and stay organised in a busy environment.
- Positive, team-oriented attitude with attention to detail.
- Adaptable and calm under pressure.
- Knowledge of food hygiene and safety procedures.
- Willingness to work late nights when required, including cleaning and closing duties after service.
- Previous experience in hospitality or F&B service (preferred).
- Proficiency in a second language (preferred).
- Familiarity with POS systems or table service procedures (preferred).
The above responsibilities are intended to describe the general nature of the role and are not intended to be an exhaustive list.
Food and Beverage Team Member in Cheadle employer: Oddfellows on the Park
Contact Detail:
Oddfellows on the Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member in Cheadle
✨Tip Number 1
Get to know the company culture! Before your interview, check out Brightstar's values and think about how you can embody them. Show us that you're not just a fit for the role, but also for the team!
✨Tip Number 2
Practice your people skills! As an F&B Team Member, you'll be interacting with guests all day. Role-play common scenarios with friends or family to boost your confidence and ensure you can deliver that warm, professional service.
✨Tip Number 3
Be ready to showcase your adaptability! In hospitality, things can change quickly. Think of examples from your past experiences where you’ve had to stay calm under pressure and how you handled it. We love a flexible team player!
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure to highlight your relevant experience and how you can contribute to creating memorable guest experiences at Brightstar.
We think you need these skills to ace Food and Beverage Team Member in Cheadle
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and warmth into your words. Remember, we’re all about creating memorable guest experiences, and that starts with you being genuine.
Tailor Your Application: Make sure to tailor your application to the Food and Beverage Team Member role. Highlight any relevant experience you have in hospitality or customer service, and connect it back to how you can embody our values like having fun and acting with integrity. It shows us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll need to communicate effectively with guests and team members in the role. A well-structured application makes a great first impression!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Oddfellows on the Park
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Brightstar's values: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Practice Your Guest Interaction Skills
Since the role involves delivering warm and professional service, practice how you would greet guests and handle various scenarios. Role-playing with a friend can help you feel more confident in responding to guest needs and feedback during the interview.
✨Showcase Your Team Spirit
Brightstar emphasises teamwork, so be ready to discuss how you've supported colleagues in previous roles. Share specific instances where you contributed to a positive team atmosphere or helped new team members settle in, as this will highlight your collaborative nature.
✨Demonstrate Your Attention to Detail
In the hospitality industry, attention to detail is crucial. Prepare to discuss how you ensure accuracy in taking orders and maintaining cleanliness. You might even want to mention any experience you have with food hygiene and safety procedures to reinforce your suitability for the role.