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- Tasks: Engage with customers to bring them back to Oddbox through meaningful conversations.
- Company: Join Oddbox, a mission-driven company fighting food waste and climate change.
- Benefits: Competitive salary, performance-based commission, and a flexible working environment.
- Why this job: Make a real impact on customer happiness while supporting sustainable food practices.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Be part of a friendly team dedicated to making a difference.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hybrid – minimum 2 days/week at our London office at The Food Exchange in Vauxhall
Contract type: Permanent, full-time (Monday–Friday)
Salary: £30,000pa plus £5K performance based commission
Eligibility: UK-based applicants only – we are unable to offer visa sponsorship at this time
About Oddbox: As much as 2.5 billion tonnes of food are wasted globally every year – which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard‑working growers as well as plastic‑free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.
The Opportunity: We’re looking for a thoughtful and engaging communicator to join our Customer Happiness Team and help customers rediscover Oddbox. This role is about reconnecting with customers who’ve shown interest in returning to Oddbox but haven’t quite taken the final step. Through personalised, tailored conversations, you’ll help to bring them back on board – not just for one box, but for the long term. This isn’t hard‑sell telesales. It’s relationship‑led, values‑driven outreach with purpose.
Key Responsibilities:
- Make outbound calls to lapsed customers
- Have personalised, engaging conversations tailored to each customer’s circumstances
- Clearly explain updates, improvements and new offerings at Oddbox
- Capture accurate notes and feedback to support team insight
- Respond to follow‑up customer emails and queries
- Represent Oddbox’s mission and values in every interaction
Role breakdown:
- 80% outbound calling
- 20% follow‑up customer service (email and admin)
Required Skills:
- Excellent phone manner and natural conversational ability
- Strong listening skills and ability to build rapport quickly
- Customer‑service mindset (relationship‑first, not pushy sales)
- Attention to detail and accurate record keeping
- Organised and efficient working style
- Comfortable working independently
Required Experience:
- Retail and/or customer service experience
- Experience handling customer conversations by phone
- Comfortable working to performance targets
Mindset & Behaviours:
- Builds relationships rather than “closes deals”
- Curious and empathetic
- Resilient and positive
- Motivated by quality conversations, not just volume
- Genuinely cares about Oddbox’s mission and reducing food waste
Nice to Have:
- Experience in outbound call campaigns (e.g. welcome calling, reactivation or retention)
- Experience in subscription or D2C environments
- Flexible with working hours where needed
Why Join Us?
- Be part of a mission‑led business tackling food waste and climate impact
- Join a friendly, purpose‑driven Customer Happiness Team
- Help shape a brand‑new in‑house function
- Make a tangible impact on customer growth and retention
- Work flexibly in a supportive, values‑led environment
How to Apply: If you’re someone who enjoys meaningful conversations and knows how to build genuine connections with customers, we’d love to hear from you. Apply now and help us make every box count.
Customer Success Executive employer: Oddbox
Contact Detail:
Oddbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Oddbox's mission and values. This will help you connect with the team and show that you're genuinely interested in their cause.
✨Tip Number 2
Practice your phone skills! Since this role is all about engaging conversations, try role-playing with a friend. Focus on being friendly and approachable, just like you'd be with a customer at Oddbox.
✨Tip Number 3
Be ready to share your experiences! Think of examples from your past roles where you've built relationships or handled customer queries. This will demonstrate your customer-service mindset and how you align with Oddbox's values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your genuine interest in the role and the company.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Show Your Passion for Our Mission: When writing your application, let your enthusiasm for reducing food waste and supporting sustainable practices shine through. We want to see that you genuinely care about our mission at Oddbox and how you can contribute to it.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and relationship-building. We’re looking for someone who can engage with customers meaningfully, so share examples that showcase your conversational skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Success Executive role. Remember, we value quality over quantity!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Oddbox!
How to prepare for a job interview at Oddbox
✨Know Oddbox Inside Out
Before your interview, make sure you understand Oddbox's mission and values. Familiarise yourself with their approach to reducing food waste and how they support growers. This will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Practice Your Phone Manner
Since this role involves a lot of outbound calling, practice your phone skills. Try role-playing with a friend or family member to simulate customer conversations. Focus on being engaging and personable, as building rapport is key to success in this position.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a lapsed customer or addressing their concerns. Prepare thoughtful responses that demonstrate your problem-solving skills and customer-first mindset. This will show that you can handle real-life situations effectively.
✨Show Your Passion for Customer Happiness
During the interview, express your enthusiasm for creating meaningful customer connections. Share examples from your past experiences where you've successfully built relationships or resolved issues. This will highlight your alignment with Oddbox's values and your commitment to customer satisfaction.