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- Tasks: Engage with customers to rekindle their interest in Oddbox through meaningful conversations.
- Company: Join a mission-driven team at Oddbox, tackling food waste and climate impact.
- Benefits: Competitive salary, performance-based commission, and flexible working environment.
- Why this job: Make a real difference while connecting with customers who care about sustainability.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
- Other info: Be part of a friendly team shaping a new in-house function.
The predicted salary is between 30000 - 35000 £ per year.
Location: Hybrid – minimum 2 days/week at our London office at The Food Exchange in Vauxhall
Contract type: Permanent, full-time (Monday–Friday)
Salary: £30,000pa plus £5K performance based commission
Eligibility: UK-based applicants only – we are unable to offer visa sponsorship at this time
About Oddbox
As much as 2.5 billion tonnes of food are wasted globally every year - which plays a big part in the climate crisis. We’re on a mission to change that, with rescued fruit and veg from hard-working growers as well as plastic-free ingredients and brands that do good for the planet. With fruit, veg and more delivered right to your door, we’re working towards a fairer food system – one where growers are supported and paid fairly, where produce doesn’t have to look ‘perfect’ and, most importantly, a food system where we never waste taste. No more unnecessary air miles or plastic – just delicious food that fights waste with every box.
The Opportunity
We’re looking for a thoughtful and engaging communicator to join our Customer Happiness Team and help customers rediscover Oddbox. This role is about reconnecting with customers who’ve shown interest in returning to Oddbox but haven’t quite taken the final step. Through personalised, tailored conversations, you’ll help to bring them back on board - not just for one box, but for the long term. This isn’t hard-sell telesales. It’s relationship-led, values-driven outreach with purpose.
Key Responsibilities
- Make outbound calls to lapsed customers
- Have personalised, engaging conversations tailored to each customer’s circumstances
- Clearly explain updates, improvements and new offerings at Oddbox
- Capture accurate notes and feedback to support team insight
- Respond to follow-up customer emails and queries
- Represent Oddbox’s mission and values in every interaction
Role breakdown:
- 80% outbound calling
- 20% follow-up customer service (email and admin)
Required Skills
- Excellent phone manner and natural conversational ability
- Strong listening skills and ability to build rapport quickly
- Customer-service mindset (relationship-first, not pushy sales)
- Attention to detail and accurate record keeping
- Organised and efficient working style
- Comfortable working independently
Required Experience
- Retail and/or customer service experience
- Experience handling customer conversations by phone
- Comfortable working to performance targets
Mindset & Behaviours
- Builds relationships rather than “closes deals”
- Curious and empathetic
- Resilient and positive
- Motivated by quality conversations, not just volume
- Genuinely cares about Oddbox’s mission and reducing food waste
Nice to Have
- Experience in outbound call campaigns (e.g. welcome calling, reactivation or retention)
- Experience in subscription or D2C environments
- Flexible with working hours where needed
Why Join Us?
- Be part of a mission-led business tackling food waste and climate impact
- Join a friendly, purpose-driven Customer Happiness Team
- Help shape a brand-new in-house function
- Make a tangible impact on customer growth and retention
- Work flexibly in a supportive, values-led environment
How to Apply
If you’re someone who enjoys meaningful conversations and knows how to build genuine connections with customers, we’d love to hear from you. Apply now and help us make every box count.
Customer Happiness Executive - Hybrid London employer: Oddbox
Contact Detail:
Oddbox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Happiness Executive - Hybrid London
✨Tip Number 1
Get to know Oddbox and its mission inside out! When you understand what we stand for, you can have genuine conversations with customers that resonate. This will help you build rapport and show that you truly care about reducing food waste.
✨Tip Number 2
Practice your phone manner! Make sure you sound friendly and approachable. A warm tone can make all the difference when reconnecting with lapsed customers. Remember, it’s all about building relationships, not just making sales.
✨Tip Number 3
Be prepared to listen! Customers want to feel heard, so ask open-ended questions and really engage with their responses. This will help you tailor your conversations and make them feel valued, which is key to bringing them back on board.
✨Tip Number 4
Don’t forget to follow up! After your initial call, send a friendly email to recap your conversation and remind them of the benefits of returning to Oddbox. This shows you’re committed to their experience and keeps the conversation going.
We think you need these skills to ace Customer Happiness Executive - Hybrid London
Some tips for your application 🫡
Show Your Passion for the Mission: When writing your application, let us know why you care about reducing food waste and supporting sustainable practices. We love seeing candidates who share our values and are genuinely excited about making a difference!
Personalise Your Approach: Tailor your application to reflect how your skills and experiences align with the role of Customer Happiness Executive. Mention any relevant customer service experience and how you’ve built relationships in past roles – we want to see your personality shine through!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. We appreciate applications that are easy to read and get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website: Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our mission-driven team!
How to prepare for a job interview at Oddbox
✨Know the Mission
Before your interview, take some time to really understand Oddbox's mission and values. Familiarise yourself with their approach to reducing food waste and how they support growers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Your Phone Manner
Since this role involves a lot of outbound calling, practice your phone manner ahead of time. Try role-playing with a friend or family member to get comfortable with engaging conversations. Focus on being friendly, approachable, and attentive – it’s all about building rapport!
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling a lapsed customer or addressing their concerns. Prepare specific examples from your past experience that demonstrate your customer service skills and ability to build relationships rather than just closing deals.
✨Show Your Empathy
During the interview, make sure to convey your empathetic nature. Share stories that highlight your ability to connect with customers on a personal level. Remember, Oddbox is looking for someone who genuinely cares about their mission and the people they serve, so let that shine through!