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- Tasks: Support sales performance and lead a high-performing retail team in a luxury environment.
- Company: Join Odd Muse, a leading fashion brand known for its luxury offerings.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact in a flagship store while delivering exceptional customer experiences.
- Qualifications: 3 years of retail management experience in fashion or luxury settings.
- Other info: Be part of a fast-scaling brand with a focus on personal development.
The predicted salary is between 30000 - 40000 £ per year.
As our Assistant Store Manager, you will play a key role in supporting the success of Odd Muse’s flagship New Bond Street store. Working closely with the Store Manager, you will help drive sales performance, deliver an exceptional luxury customer experience, and lead the team on the shop floor. You’ll be hands-on, commercially focused, and confident in managing people, KPIs, and day to day retail operations in a fast-paced, fashion-led environment.
This role is ideal for a strong retail leader with at least 3 years’ experience managing a team and driving KPIs within a relevant fashion, luxury, or premium retail setting, who is ready to step into a senior leadership position and make real impact.
Key Responsibilities- Sales Performance & KPIs: Support the Store Manager in achieving and exceeding sales targets, conversion, ATV, UPT, and other core KPIs. Take ownership of daily trading performance, motivating the team to deliver strong results on the shop floor. Drive a customer-first mindset, ensuring every interaction maximises sales opportunities while maintaining a luxury service standard. Actively support clienteling initiatives, repeat business, and high-value customer engagement.
- Team Leadership & Shop Floor Management: Support the Store Manager in leading, coaching, and developing a high performing retail team. Take responsibility for managing the shop floor, including team deployment, service standards, and customer flow. Lead by example through confident selling, exceptional styling, and professional conduct at all times. Assist with onboarding, training, and ongoing performance management to build a motivated and capable team.
- Customer Experience & Brand Representation: Deliver a seamless, elevated in-store experience that reflects the Odd Muse brand and luxury positioning. Support personal shopping and bridal appointments, ensuring clients receive attentive, polished, and memorable service. Build strong relationships with clients through personalised service and follow-up, encouraging loyalty and repeat visits. Act as a brand ambassador, upholding Odd Muse’s tone, values, and aesthetic on the shop floor.
- Store Operations & Support: Support the Store Manager in all aspects of store operations, including opening and closing procedures, stock management, VM standards, and daily administration. Ensure the shop floor and back of house are consistently organised and compliant. Assist with stock deliveries, replenishment, and inventory accuracy. Step up to manage the store in the Store Manager’s absence, ensuring continuity of leadership and performance.
- Minimum 3 years’ experience managing a team and driving KPIs in a relevant fashion, luxury, or premium retail environment.
- Proven ability to motivate a team and deliver results on the shop floor.
- Strong commercial awareness with confidence analysing performance and reacting to trading needs.
- Passionate about customer experience, styling, and luxury service.
- Confident, polished, and professional, with excellent communication skills.
- Highly organised, proactive, and comfortable supporting multiple areas of store operations.
- Ambitious and eager to grow within a fast-scaling fashion brand.
Assistant Store Manager - Cosmetics in London employer: Odd Muse
Contact Detail:
Odd Muse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Cosmetics in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Odd Muse’s values, products, and customer experience. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your selling skills! Since this role is all about driving sales and delivering a luxury experience, think of examples from your past where you’ve excelled in these areas. Be ready to share how you motivated your team to smash those KPIs!
✨Tip Number 3
Show off your leadership style! Be prepared to discuss how you’ve led teams in the past, especially in fast-paced environments. Highlight your coaching techniques and how you’ve developed talent within your team to create a high-performing atmosphere.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about the store's goals and how you can contribute to achieving them. This shows that you’re proactive and ready to make an impact right from the start. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager - Cosmetics in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail: When writing your application, let your love for luxury retail shine through! Share specific experiences where you’ve gone above and beyond to create a memorable customer experience. We want to see that you’re not just looking for a job, but that you genuinely care about the brand and its values.
Highlight Your Leadership Skills: As an Assistant Store Manager, you’ll be leading a team, so make sure to showcase your leadership experience in your application. Talk about how you’ve motivated teams in the past, driven KPIs, and created a positive work environment. We’re all about strong leaders who can inspire others!
Be Specific About Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use numbers and examples to demonstrate how you’ve exceeded sales targets or improved customer satisfaction. We love seeing concrete evidence of your success, so make it count!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to tailor your application specifically to what we’re looking for. Plus, it shows you’re serious about joining our team at Odd Muse!
How to prepare for a job interview at Odd Muse
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've driven sales and improved metrics in your previous positions. This shows you understand the commercial side of retail and can contribute to Odd Muse's success.
✨Showcase Your Leadership Style
Prepare examples of how you've led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Highlighting your leadership style will demonstrate that you're ready to step into a senior position and manage the shop floor effectively.
✨Emphasise Customer Experience
Since this role is all about delivering a luxury customer experience, come equipped with stories that showcase your commitment to exceptional service. Discuss how you've built relationships with clients and created memorable shopping experiences to align with Odd Muse's brand values.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think about how you'd handle stock management issues or a busy shop floor. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.