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- Tasks: Lead operations from product creation to customer delivery, ensuring efficiency and cost-effectiveness.
- Company: Odd Muse is a luxury womenswear brand in London focused on timeless fashion.
- Benefits: Enjoy a full-time role with opportunities for growth and a dynamic work environment.
- Why this job: Join a brand that values sustainability and quality while shaping the future of fashion.
- Qualifications: Experience in operations management and a passion for fashion are essential.
- Other info: This role involves international logistics and strategic planning across multiple regions.
The predicted salary is between 43200 - 72000 £ per year.
Odd Muse is a luxury womenswear brand based in London that aims to introduce a slower pace to the fashion industry and provide timeless pieces to last in your wardrobe.
Primary responsibility is to ensure the smooth, efficient, and cost-effective execution of all operational aspects of the business, from product creation to customer delivery.
Core Operational Areas:
- Supply Chain Management & Procurement: Manage the international freight and logistics of finished goods from China and Turkey to our partner distribution centres. This includes customs clearance, import duties, and transportation improvements.
- Distribution & Warehousing: Develop distribution centres in US and Europe to improve customer experience and efficiency. Oversee the operations of the distribution centres, including inventory management, order fulfilment processes, and returns processing. Implement and monitor key performance indicators (KPIs) for warehouse operations.
- Inventory Management: Ensure accurate and real-time visibility of inventory across all locations. Work closely with merchandising, sales, and marketing teams to develop accurate demand forecasts. Implement policies and procedures for inventory accuracy and managing obsolete stock.
- Order Processing Systems: Ensure the efficient functioning of order management systems and their integration with warehouse management systems.
- Shipping & Carrier Management: Manage relationships with shipping carriers to ensure timely and cost-effective delivery to customers. Negotiate rates and service level agreements.
- Returns & Reverse Logistics: Develop and manage an efficient returns process across all regions.
- Quality Control: Implement and oversee quality control processes at various stages. Work with design and product development teams to establish and maintain quality standards.
- Strategic & Cross-Functional Responsibilities: Develop and implement operational strategies to support the company's growth plans. Build, lead, and mentor high-performing operations teams.
- Budgeting & Cost Control: Develop and manage the operations budget, ensuring cost-effective solutions without compromising quality or service.
- Customer Experience: Ensure that operational processes contribute positively to the overall customer experience.
- Compliance & Risk Management: Ensure compliance with all relevant international trade regulations and identify operational risks.
- Sustainability Initiatives: Develop and implement sustainable practices within the supply chain.
Key Challenges for this Specific Role:
- Managing Complexity: Coordinating across multiple countries, time zones, cultures, and regulatory environments.
- International Logistics: Navigating the complexities of global shipping, customs, and tariffs.
- Inventory Optimization: Balancing stock across multiple DCs to meet regional demand.
- Maintaining Consistency: Ensuring consistent quality and customer experience across all markets.
- Geopolitical & Economic Volatility: Adapting to potential disruptions in manufacturing regions.
In essence, the Head of Operations for Odd Muse is the architect and conductor of the entire physical journey of the product, ensuring it gets from concept to customer efficiently, reliably, and cost-effectively on a global scale.
Head of Operations employer: Odd Muse
Contact Detail:
Odd Muse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Familiarise yourself with the latest trends in supply chain management and logistics, especially in the fashion industry. Understanding how to optimise inventory levels and improve distribution efficiency will set you apart as a candidate.
✨Tip Number 2
Network with professionals in the luxury fashion sector. Attend industry events or join relevant online forums to connect with others who can provide insights into operational challenges and best practices.
✨Tip Number 3
Demonstrate your ability to manage complex international logistics by sharing specific examples from your past experience. Highlight any successful projects where you improved shipping processes or reduced costs.
✨Tip Number 4
Showcase your leadership skills by discussing how you've built and mentored high-performing teams. Emphasise your commitment to fostering a culture of continuous improvement and customer focus within operations.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, supply chain logistics, and team leadership. Use specific examples that demonstrate your ability to manage complex processes and improve efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the fashion industry and how your skills align with Odd Muse's mission of providing timeless pieces. Mention your experience with international logistics and inventory management, as these are key aspects of the role.
Showcase Leadership Skills: Emphasise your experience in building and mentoring teams. Provide examples of how you've fostered a culture of continuous improvement and customer focus in previous roles, as this is crucial for the Head of Operations position.
Highlight Strategic Thinking: Discuss your experience in strategic planning and scalability. Mention any successful initiatives you've led that improved operational efficiency or reduced costs, as this will demonstrate your capability to support Odd Muse's growth plans.
How to prepare for a job interview at Odd Muse
✨Understand the Brand's Vision
Before your interview, take some time to research Odd Muse and its mission to introduce a slower pace to the fashion industry. Be prepared to discuss how your operational strategies can align with their vision of providing timeless pieces.
✨Showcase Your Supply Chain Expertise
Given the role's focus on supply chain management, come equipped with examples of how you've successfully managed logistics, customs clearance, and inventory optimisation in previous positions. Highlight any experience you have with international freight, especially from regions like China and Turkey.
✨Demonstrate Leadership Skills
As the Head of Operations, you'll need to build and lead high-performing teams. Prepare to share your experiences in mentoring and developing teams, as well as how you've fostered a culture of continuous improvement and customer focus in past roles.
✨Prepare for Strategic Discussions
Be ready to discuss your approach to strategic planning and scalability. Think about how you would develop operational strategies to support growth plans, including entering new markets or launching new product lines, and be prepared to share relevant examples.
