We're looking for an exceptional Flagship Store Manager to take the reins of our New Bond Street store on a maternity cover basis.
This is our London flagship, our biggest store and a huge part of how the world experiences Odd Muse. It's where our customers fall in love with the brand, where brides find the dress, where loyal clients become part of the Odd Muse family and where we have the opportunity to do something a little different from your typical retail experience.
We want someone who doesn't just manage a store, but makes it happen.
Someone who genuinely loves people, thrives on the shop floor, knows how to bring a team together and has an instinct for creating an atmosphere that makes customers want to walk through the door and come back again.
You're commercially minded, naturally charismatic, full of ideas and always thinking about what's next. Whether that's a spontaneous in store moment, a local collaboration, a VIP event or a completely new way to drive footfall, you're the person who sees an opportunity and makes it happen.
First, let's be clear about what this job is (and isn't).
This job isn't for you if:
- You love spending your days tucked away in the office.
- Your idea of great store management is a perfectly completed operations checklist.
- You'd rather be looking at spreadsheets than talking to customers.
- You see quiet trading days as something to get through rather than an opportunity to create something exciting.
- You think managing a team means delegating tasks rather than genuinely leading, inspiring and championing people.
This job IS for you if:
- You want to be front and centre of the shop floor. You're visible, approachable and lead from the front.
- You genuinely LOVE people. You know your team, you know your customers and you care about making both feel brilliant.
- You are your team's biggest champion. You build confidence, create opportunities and make people want to do their best work.
- You know that atmosphere is everything. You bring energy into the store and create an environment people want to be part of.
- You believe the slowest trading days can actually be the most fun. They're your opportunity to get creative, connect with customers, try something new and build momentum.
- You're constantly pitching ideas. More footfall, more buzz, more events, more reasons for customers to visit. You're never short of an idea and, more importantly, you know how to bring it to life.
- You take ownership. You don't wait to be told what to do or where the next opportunity is.
WHAT YOU'LL BE DOING
1. Make the store a destination
New Bond Street should be more than somewhere people come to shop. It should be somewhere people want to spend time.
- Bring the Odd Muse experience to life through exceptional, memorable and genuinely personal customer service.
- Be front and centre on the shop floor, setting the energy and standard for the entire team.
- Constantly think about how we can drive local footfall, create excitement and give customers another reason to visit.
- Pitch and lead in store activations, collaborations, events and community opportunities.
- Make the most of quieter trading days by finding creative ways to engage customers, generate interest and build relationships.
- Create a store atmosphere that feels welcoming, confident, elevated and unmistakably Odd Muse.
2. Build a team people want to be part of
We want a team that loves coming to work, feels supported and is genuinely proud of what they do.
- Lead, inspire and champion your team. Be someone they trust, look up to and want to learn from.
- Create a positive, high energy culture where people feel motivated, valued and accountable.
- Coach in the moment, share feedback and develop your team's confidence and commercial instinct.
- Get to know your people beyond their job titles. Understand their strengths, ambitions and what makes them tick.
- Set the standard by leading from the front, whether that's a busy Saturday, a VIP appointment or a quieter Tuesday afternoon.
- Build a team that delivers consistently brilliant service without ever losing its personality.
3. Make every customer feel like a VIP
We're building a loyal community around Odd Muse, and our flagship should be at the heart of it.
- Drive a strong clienteling culture, building meaningful relationships that extend beyond a single transaction.
- Champion personal shopping, bridal appointments and our beautiful Bridal Suite.
- Deliver elevated, thoughtful styling experiences that make customers feel incredible.
- Build relationships with brides, VIP clients, stylists, influencers and local industry contacts.
- Make every appointment, event and customer interaction feel considered, personal and special.
- Find opportunities to turn first-time visitors into lifelong Odd Muse customers.
4. Own the commercial performance
We love creativity, but we also love results. The two should go hand in hand.
- Take ownership of store sales, conversion, ATV, UPT and all key retail KPIs.
- Know your numbers, understand what's driving performance and translate insight into action.
- Motivate your team to deliver against targets and celebrate the wins along the way.
- Identify opportunities to maximise sales through styling, clienteling, events and customer engagement.
- Work closely with Head Office teams across Retail, Marketing, Merchandising and Operations to bring opportunities to life.
5. Keep the standards high
Of course, the store needs to look and run beautifully. You take pride in the details and make sure the foundations are always there.
- Maintain exceptional standards of visual merchandising, presentation and stock management.
- Ensure the store is organised, trading-ready and aligned with our brand standards.
- Oversee key operational processes, reporting and compliance.
- Partner with Head Office to ensure the store runs smoothly, without losing sight of where your biggest impact is: the people, the customers and the experience.
THE PERSON WE'RE LOOKING FOR
- Proven experience managing a premium or luxury fashion retail store, ideally a flagship or high profile location.
- A natural people person. You have the ability to connect with absolutely anyone and make them feel welcome.
- An inspiring team leader who knows how to get the best out of people and create a brilliant working culture.
- Commercially sharp, confident with numbers and motivated by delivering results.
- Creative, proactive and full of ideas when it comes to driving footfall, building community and creating in-store excitement.
- Experience in clienteling, personal shopping and building a loyal customer base.
- Confident delivering VIP experiences, events and elevated customer appointments.
- Exceptionally polished, with a strong personal style and an instinctive understanding of the Odd Muse customer.
- Someone who thrives in a fast-paced environment, takes initiative and brings solutions rather than problems.
- Organised enough to keep the important operational details under control, but not someone who wants their entire day to revolve around them.
WHY ODD MUSE?
We're a growing fashion brand with big ambitions, a brilliant customer community and plenty of exciting things happening across our retail business.
Our stores are an extension of everything we stand for: considered design, beautiful experiences and a little bit of magic in the everyday.
This is an opportunity to take ownership of one of our most important locations, make your mark on our flagship and lead a team that plays a huge part in bringing the brand to life.
If you believe great retail is about people, personality, energy and creating moments that customers remember, we'd love to meet you.
