Legal Support Team Leader | Top 500 Law Firm up to £32,000 An exciting opportunity for a Legal Support Team Leader to join a Top Tier Legal 500 firm as part of their Legal Support Services Team, with roles available across Telford, Shrewsbury, Oswestry, and Hereford. This is a pivotal leadership position, offering the chance to play a key role in shaping the performance, efficiency, and overall delivery of a central support function within a highly regarded and forward-thinking firm. You will be joining a forward-thinking firm with a strong reputation for excellence, collaboration, and employee development. This is an excellent opportunity for someone with leadership experience looking to step into a role with real operational impact and responsibility across a busy, multi-functional support department. Provide operational leadership and line management to the Legal Support Services Team Oversee telephony, front of house client services, and legal administrative assistants Manage day-to-day operations, rotas, and workflow distribution Conduct regular 1-1 meetings and performance reviews Monitor KPIs, productivity, and service levels, taking action where required Support and manage disciplinary and HR processes where necessary Ensure accurate processing of legal documentation, dictations, and correspondence Oversee file opening, closures, archiving, and document management systems Maintain high standards across all administrative and practice management systems Support lawyers across the firm by ensuring an efficient and reliable support function Ability to manage performance and support team development Legal experience is not essential – open to candidates from any industry background 25 days annual leave plus Bank Holidays (increasing with service) ~ Enhanced maternity and paternity pay ~ Annual bonus scheme (2%–4% for exceeding targets) ~ Long service awards ~ Cycle to work and tech schemes ~ Firm-wide social events ~ Westfield Health Employee Assistance Programme (including GP access, counselling, and healthcare contributions) ~ Group life assurance scheme ~ Discount on legal fees
