Field Service Engineer (On-Vehicle) x 2

Ocular is an Independent Security Systems Integrator, with expertise built over four decades delivering security solutions for high-security, public space, transport, and infrastructure projects throughout the UK and Ireland. Committed to building long-lasting customer relationships, we do so by delivering an exceptional service - every step of the way. Ocular has built strong partnerships with leading technology providers to enable us to keep at the forefront of technological advances and deliver innovative and reliable solutions that are tailored to every customer’s needs.

These roles will deal with daily fault requests, PPM duties and installation activities for a broad client base in the vehicle industry mainly for bus, coach, and rail customers. You will play a key part in delivering a first-class service as you install and maintain our various systems that include vehicle CCTV systems and other driver aid systems. The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude. You will become a member of a team of engineers who work remotely but can offer guidance and support when required with their strong technical background. The position is ideal for someone that is technically driven and would suit people from a vehicle technology background or other industries where you have been hands-on in a technical engineering environment. The role will predominantly be night work and may require some overnight stays. Shift patterns can be agreed at interview stage.

Location, Travelling & Hours of Work

Base location is our Northern Ireland office in Mallusk. Travel to customer sites within region or outside of region when requested. Overnight stays may be required when travelling outside of the region. Expected to travel to our Head Office in Nottingham occasionally when required. Monday – Friday, 40 hours per week, mainly day work but may involve night work due to the nature of the job, hours/days of work to be discussed at interview.

Key Responsibilities

• To support in service activities including installation and fault rectification to ensure the Region is efficient and profitable by meeting customer expectations, within agreed timescales.
• To assist in the training of Field Service Engineers.
• To enhance the reputation of Ocular at every opportunity when interacting with customers, suppliers, and internal customers.
• Ensure clear and continuous communication between the field and the regional management.

Qualifications

• Experience in CCTV, Auto Electricals or Electronics.
• Desirable: Strong knowledge of DVRs and components.
• Required: Excellent communication skills to establish and translate customer requirements.
• Required: IT competent (basic).
• Desirable: Electrical qualification – NVQ, BTEC or Apprentice trained (desirable not essential).
• Desirable: 5 GCSE’s or equivalent preferably in English, Maths or Science.
• Required: Full UK driving license.
• Desirable: Knowledge of the bus industry, CCTV or electrical.

What We Offer

We offer a range of benefits that help make Ocular a great place to work. Please note that benefits may vary depending on region and role.

• Flexible Working, Around Core Hours.
• Life Assurance (4 x Annual Salary).
• Carry Over Holidays (Up To 5).
• Reward & Recognition Programme.
• Long Service Rewards.
• Learning & Development.

Our focus is on providing a framework for development, which goes beyond just attending training courses and obtaining qualifications. Instead, it includes coaching and mentoring support, helping you to reach your full potential, and providing recognition for a job well done.

Company Values

Ocular is part of Synectics plc. Our company values underpin everything we do, and we consistently recognise individuals within our business who demonstrate these behaviours.

• We Are Human - We look at business in terms of people: our colleagues, our customers, and above all the people we keep safe.
• We Are Enterprising - We are creative and innovative; we are solution-led and relentless in our quest to find the right outcome.
• We Are Customer-Driven - We are committed to our customers; our customers’ needs guide everything we do.
• We Are Honourable - We do what we say we will do, and we do the right thing.

Our Commitment to Equality and Diversity

Synectics plc and its subsidiaries are committed to promoting equal opportunities in employment and in our employment policies for recruitment, selection, training, development, and promotion. Such policies are in place to ensure that both job applicants and employees of Synectics receive equal treatment regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Eligibility for Employment in the UK

In accordance with current legislative requirements within the UK, any successful applicant must produce verification of their eligibility to live and work in the UK. Such verification should be taken in advance of the employment start date and the applicant will be unable to start in their role until this has been received by Ocular.