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- Tasks: Be the voice of our customers, resolving inquiries and ensuring satisfaction.
- Company: A growing service provider in the UK with a focus on inclusion and collaboration.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Make a real difference in customer experiences while developing your communication skills.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
A growing service provider in the United Kingdom is seeking a Response Coordinator to act as a liaison with customers, ensuring satisfaction and resolving inquiries effectively. This role involves managing inbound and outbound communications, addressing complaints, and recording customer interactions, requiring excellent communication skills and experience in customer service.
Candidates must be prepared to work weekends, including holidays, in a dynamic environment where values of inclusion and collaboration are prioritised.
Customer Experience & Resolution Specialist in Welton employer: OCU
Contact Detail:
OCU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Resolution Specialist in Welton
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. Understanding their values will help you connect with the team and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with customers, try role-playing common customer scenarios with a friend. This will help you feel more confident when addressing inquiries during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you resolved customer complaints or improved satisfaction. We want to hear how you’ve made a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Customer Experience & Resolution Specialist in Welton
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about liaising with customers, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively address inquiries and resolve issues.
Tailor Your Experience: We want to see how your past experiences align with the Customer Experience & Resolution Specialist role. Be specific about your customer service background and any relevant achievements that showcase your ability to handle complaints and ensure satisfaction.
Be Ready for the Dynamic Environment: Mention your flexibility and readiness to work weekends and holidays. This shows us that you're prepared for the fast-paced nature of the job and that you value collaboration and inclusion in a team setting.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at OCU
✨Know the Company Inside Out
Before your interview, take some time to research the service provider. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience & Resolution Specialist, communication is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved satisfaction. Practise articulating these scenarios clearly and confidently.
✨Prepare for Weekend and Holiday Work Questions
Since the role requires working weekends and holidays, be ready to discuss your availability. Think about how you can manage your time effectively and express your willingness to adapt to the dynamic environment of the company.
✨Emphasise Teamwork and Inclusion
The company values collaboration and inclusion, so be prepared to discuss how you work well in teams. Share examples of how you've contributed to a positive team environment and how you value diverse perspectives in problem-solving.
