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- Tasks: Manage electrical service alterations and ensure outstanding customer experiences.
- Company: Join OCU Group, a leading utility engineering contractor in the UK.
- Benefits: Empowering culture, personal development opportunities, and a supportive environment.
- Why this job: Shape customer satisfaction and lead impactful projects in a fast-paced setting.
- Qualifications: Experience in electrical services or project management with strong communication skills.
- Other info: Inclusive workplace valuing diverse perspectives and fostering career growth.
The predicted salary is between 36000 - 60000 £ per year.
Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions. We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We’re looking for a skilled Service Alterations Manager to take ownership of our electrical service alteration projects and deliver an outstanding customer experience from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering safe, compliant, and high-quality work, this is the role for you.
What You’ll Be Doing
- Managing the full lifecycle of service alterations, relocations, and connection modifications.
- Acting as the key point of contact for customers, contractors, engineers, field crews, and regulatory bodies.
- Producing quotations, work orders, project plans, and schedules.
- Tracking project progress, managing budgets, and ensuring all works are delivered on time.
- Ensuring all activity meets the highest standards of safety, compliance, and engineering quality.
- Handling technical queries and providing dependable support to internal and external stakeholders.
Driving Customer Satisfaction (BMCS)
Customer satisfaction is one of our core measures of success. As a Service Alterations Manager, you play a vital role in shaping the customer experience—and your performance directly contributes to our Business Measures of Customer Satisfaction (BMCS). Your impact will be seen through:
- Strong communication and clear expectations from the first customer contact.
- Smooth coordination of site assessments and project delivery.
- Timely updates and proactive issue resolution.
- Projects completed safely, professionally, and in line with customer expectations.
Your leadership and attention to detail ensure our customers feel informed, valued, and confident in our service.
What We’re Looking For
- Experience in electrical services, utilities, network operations, or project management.
- Understanding of electrical distribution systems, service connections, and relevant regulations.
- Excellent communication and relationship-building skills.
- Ability to manage multiple projects, deadlines, and stakeholders at the same time.
- Strong problem-solving skills and a commitment to safety and quality.
Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong.
If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
Service Alterations Manager in Stockton-on-Tees employer: OCU
Contact Detail:
OCU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Alterations Manager in Stockton-on-Tees
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OCU Group and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering customer-focused solutions and how you can contribute to their success.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to thrive in a fast-paced environment like OCU.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the OCU team and contributing to our shared success.
We think you need these skills to ace Service Alterations Manager in Stockton-on-Tees
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Alterations Manager role. Highlight your experience in electrical services and project management, and show how your skills align with OCU's values and the job requirements.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly. Share examples of how you've successfully managed relationships with customers and stakeholders in the past.
Highlight Problem-Solving Experience: OCU is looking for someone who thrives on problem-solving. In your application, include specific instances where you've tackled challenges in project management or electrical services, showcasing your analytical skills and commitment to quality.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all candidates efficiently. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at OCU
✨Know Your Stuff
Make sure you brush up on your knowledge of electrical services and project management. Familiarise yourself with the latest regulations and standards in the industry, as well as OCU Group's specific projects. This will show that you're not just interested in the role but also committed to delivering high-quality work.
✨Showcase Your Communication Skills
As a Service Alterations Manager, you'll be the key point of contact for various stakeholders. Prepare examples of how you've effectively communicated with customers and teams in the past. Highlight your ability to set clear expectations and resolve issues proactively—this is crucial for customer satisfaction!
✨Demonstrate Problem-Solving Prowess
Think of specific challenges you've faced in previous roles and how you overcame them. Be ready to discuss your approach to problem-solving, especially in fast-paced environments. OCU values innovation, so showing that you can think on your feet will definitely impress.
✨Emphasise Your Commitment to Safety and Quality
Safety and compliance are paramount in this role. Be prepared to talk about how you've ensured safety standards in your past projects. Share any relevant experiences where you prioritised quality and compliance, as this aligns perfectly with OCU's values and mission.
