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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and ensure their satisfaction.
- Company: Join OCU, a leader in infrastructure engineering with a dynamic team.
- Benefits: Earn £25,000 with full-time hours and opportunities for growth.
- Why this job: Make a real difference by solving customer issues and enhancing their experience.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Enjoy a collaborative environment with a focus on continuous improvement.
The predicted salary is between 25000 - 35000 £ per year.
Be among the first 25 applicants
OCU Group are experiencing a significant amount of growth throughout 2025. This has created an exciting opportunity for a Response Coordinator to join our team in Leeds, Seacroft.
Duties and Responsibilities
Customer Interaction
- Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
- Make outbound calls to customers as required for follow-ups or service updates.
Issue Resolution
- Identify and assess customers\’ needs to achieve satisfaction.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Data Management
- Record details of customer interactions, comments, and complaints.
- Process orders, forms, applications, and requests.
Team Collaboration
- Work closely with team members and other departments to resolve complex issues.
- Participate in team meetings and training sessions to improve skills and knowledge.
Performance Targets
- Meet personal/team qualitative and quantitative targets.
- Strive for continuous improvement and take responsibility for achieving performance targets.
Skill And Experience
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office and CRM software.
- Previous experience in a call centre or customer service role.
- Ability to work under pressure and handle challenging situations calmly and effectively.
Salary and Hours
Offering Salary: £25,000
Working Hours: 07:00am – 15:00pm
Bank Holidays and Weekends including Christmas and New Year will be required.
Values
Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve.
If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Utilities
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Response Coordinator employer: OCU
Contact Detail:
OCU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Response Coordinator
✨Tip Number 1
Get to know the company! Research OCU Group and understand their values, projects, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Response Coordinator, you'll need to interact with customers daily. Role-play common customer scenarios with friends or family to build your confidence and improve your problem-solving skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company and potentially lead to referrals, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and makes it easier for us to track your progress throughout the hiring process.
We think you need these skills to ace Response Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Response Coordinator role. Highlight your customer service experience and communication skills, as these are key for us at OCU Group.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've effectively resolved customer issues in the past. We love candidates who can demonstrate ownership and a proactive approach to problem-solving.
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We want to see your personality shine through while still maintaining a level of formality appropriate for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OCU
✨Know the Company Inside Out
Before your interview, take some time to research OCU Group. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Practice Active Listening
As a Response Coordinator, you'll need to demonstrate excellent communication skills. During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are engaged in the conversation.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer issues or complaints. Think of examples from your past experiences where you successfully resolved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Show Your Team Spirit
Collaboration is key in this role. Be ready to discuss how you've worked with others in previous jobs or projects. Highlight your ability to contribute to team goals and how you can bring that same energy to OCU Group.
