OCU seeks a customer-focused Service Desk Analyst to join its Digital Technology team in Preston. As the first point of contact for IT support, you will resolve incidents, fulfil service requests, and provide clear, professional guidance to colleagues.
You will work in a fast-paced, multi-site environment, drive first-contact resolution, contribute to knowledge base, and collaborate with specialist teams to improve services and meet SLAs.
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Service Desk Pro: First-Line IT Support & Troubleshooting in Preston employer: OCU
At OCU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our employees benefit from comprehensive growth opportunities, competitive pension plans, and the chance to work on cutting-edge projects in the UK. Join us to be part of a team that values your contributions and supports your professional development in a rewarding environment.
