Description We are seeking a proactive and customer-focused Service Desk Engineer to provide hands‑on technical support across multiple sites within a defined regional area. Acting as a key escalation point between the remote Service Desk and central Digital Technology teams, you will take ownership of complex technical issues that require on-site investigation, resolution and support. Working autonomously, you will diagnose and resolve a wide range of IT incidents, support major incidents, and ensure users receive a reliable and responsive service. This is an ideal opportunity for an experienced IT support professional who enjoys solving complex technical problems, building relationships with stakeholders, and making a visible impact across a dynamic multi-site business. Department: OCU Digital Location: Leeds - Seacroft Compensation: £35,000 - £45,000 / month Key Responsibilities Provide second-line, on-site support for incidents and service requests that cannot be resolved remotely. Take ownership of complex technical issues through to permanent resolution. Troubleshoot and support end-user devices, workplace technology, applications, identity and access management, connectivity and peripherals. Travel across regional sites to carry out fault diagnosis, equipment deployment, replacement and setup activities. Act as a technical escalation point for Service Desk teams, offering guidance and expertise. Support major incident response activities and contribute to post-incident reviews. Identify recurring issues and drive problem management and continuous improvement initiatives. Maintain accurate technical documentation, asset records and knowledge articles. Collaborate closely with Digital Technology teams and third-party suppliers to ensure service stability and performance. Skills, Knowledge
Onsite Field Engineer employer: OCU
At OCU, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our employees benefit from comprehensive growth opportunities, competitive pension plans, and the chance to work on cutting-edge projects in the UK. Join us to be part of a team that values your contributions and supports your professional development in a rewarding environment.
