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- Tasks: Manage equipment hire, process orders, and ensure timely delivery to customers.
- Company: Join OCU Group, a rapidly growing company with strong values and an inclusive culture.
- Benefits: Be part of a supportive team that values integrity, collaboration, and innovation.
- Why this job: Make a real impact by ensuring customers get the right tools when they need them.
- Qualifications: Strong communication skills and knowledge of the hire industry are essential.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
Throughout 2025, OCU Group has been experiencing a sustained period of growth and expansion. Due to this and our continued work winning success, we currently have an opportunity for an experienced Plant Hire Controller to join us!
Department: Plant & Transport
Location: Borehamwood
The Hire Desk Controller role manages the hire of equipment, machinery, and tools, ensuring availability and timely delivery to customers. This role involves managing customer inquiries, processing orders, coordinating equipment, and dealing with invoice queries.
Key Responsibilities- Responding to customer enquiries about hire, providing quotes, and resolving issues or complaints.
- Processing new hire requests, managing existing orders, and coordinating collections.
- Ensuring the right equipment is available, checking stock levels, and liaising with the workshop for maintenance.
- Maintaining accurate records of hires, processing invoice queries, and assisting with stock control.
- Strong communication and customer service skills.
- Ability to manage multiple tasks and prioritize efficiently.
- Knowledge of hire industry practices and relevant software.
- Problem-solving and organizational skills.
- Good attention to detail and accuracy.
Why Join OCU? Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve.
If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.
To ensure that everyone has a fair opportunity to join our team, please inform us if you require any reasonable adjustments to our recruitment and interview process, by emailing recruitment@ocugroup.com.
Plant Hire Desk Conontoller in Borehamwood employer: OCU
Contact Detail:
OCU Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Plant Hire Desk Conontoller in Borehamwood
✨Tip Number 1
Get to know the company! Research OCU Group's values and recent projects. When you understand what drives us, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Plant Hire Desk Controller, you'll need to handle customer inquiries like a pro. Role-play with a friend or use our resources to sharpen your responses.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved issues efficiently. This will help you stand out during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at OCU Group.
We think you need these skills to ace Plant Hire Desk Conontoller in Borehamwood
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Plant Hire Desk Controller role. Highlight your relevant experience in managing customer inquiries and processing orders, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t forget to showcase your strong communication and customer service skills. We want to see how you can manage multiple tasks and prioritise efficiently, so give us examples of when you've done this in the past!
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and errors, and that it clearly outlines your knowledge of hire industry practices and relevant software. This will help us see your commitment to accuracy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at OCU
✨Know Your Stuff
Make sure you brush up on the hire industry practices and relevant software before your interview. Familiarise yourself with common equipment, machinery, and tools that are typically hired out. This will show that you're not just interested in the role but also knowledgeable about it.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice how you would respond to customer inquiries or resolve complaints. You might even want to role-play some scenarios with a friend to get comfortable. Remember, it's all about demonstrating your ability to connect with customers effectively.
✨Organise Your Thoughts
Prepare to discuss how you manage multiple tasks and prioritise efficiently. Think of specific examples from your past experience where you successfully juggled various responsibilities. This will help you illustrate your organisational skills during the interview.
✨Embrace the Company Values
OCU Group values integrity, collaboration, respect, innovation, and inclusion. Before your interview, reflect on how these values resonate with you and prepare to share examples of how you've embodied them in your previous roles. This will show that you align with their culture and are ready to contribute positively.