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For Companies At a Glance
- Tasks: Provide hands-on IT support and deliver exciting onsite projects across multiple UK sites.
- Company: Join a dynamic team at OCU Digital, known for its innovative tech solutions.
- Benefits: Enjoy a permanent full-time role with competitive pay and opportunities for growth.
- Other info: Build relationships with stakeholders while enjoying a flexible work environment.
- Why this job: Make a real impact by ensuring technology services are reliable and secure.
- Qualifications: Experience in field-based IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Regional Field Engineer to provide proactive and reactive onsite IT support across multiple UK sites. This role combines hands‑on technical support with project delivery, ensuring technology services remain reliable, secure, and fit for purpose across the region.
About the job
- Carry out planned site visits to assess technology performance and implement improvements
- Provide 2nd line onsite support for incidents and service requests
- Deliver onsite IT projects including device refreshes, office moves, and technology upgrades
- Troubleshoot and resolve complex technical issues through to completion
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
- Act as a regional escalation point for 1st line support teams
- Maintain accurate asset records, documentation, and technical knowledge
- Build strong relationships with site stakeholders and third‑party suppliers
Skills, Knowledge and Expertise
- Strong experience in a field‑based or 2nd line IT support role
- Strong troubleshooting skills within multi‑site environments
- Experience supporting Microsoft 365, endpoint devices, and identity/access management
- Experience delivering onsite IT projects and technical change activities
- Ability to work independently and manage travel across a region
- Excellent communication and customer service skills
Regional Field Engineer in Stockport employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Field Engineer in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for a Regional Field Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get hands-on! If you can, volunteer for projects or offer your skills to local businesses. This not only boosts your experience but also shows potential employers that you're proactive and passionate about IT support.
✨Tip Number 3
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific scenarios where you've resolved complex technical issues, especially with Microsoft 365 and endpoint devices. We want to see your problem-solving prowess!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t miss out on the chance to join our team!
We think you need these skills to ace Regional Field Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field-based IT support and project delivery. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any relevant tech projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Regional Field Engineer role. Share specific examples of how you've tackled complex technical issues or improved technology performance in previous roles.
Show Off Your Communication Skills: Since this role involves building relationships with stakeholders, make sure your application reflects your excellent communication skills. Whether it's in your CV or cover letter, let us know how you’ve successfully collaborated with teams or clients in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at OCU Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've faced in the past, especially in multi-site environments. This will show that you’re not just familiar with the tech but can also handle complex issues.
✨Showcase Your Project Experience
Prepare to talk about any onsite IT projects you've delivered, like device refreshes or office moves. Highlight your role in these projects and the impact they had on the organisation. This will demonstrate your ability to manage technical change effectively.
✨Build Rapport with Stakeholders
Since this role involves building relationships with site stakeholders and third-party suppliers, think of examples where you've successfully collaborated with others. Share how you’ve communicated effectively to resolve issues or implement changes, as strong interpersonal skills are key.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you would handle a major outage or a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving process and how you maintain excellent customer service under pressure.