Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on technical support and resolve complex IT issues across multiple locations.
- Company: Join a growing tech team at OCU, known for its responsive IT support services.
- Benefits: Permanent full-time role with opportunities for career growth and skill development.
- Other info: Work independently while collaborating with diverse teams and enhancing your technical expertise.
- Why this job: Perfect for problem-solvers who thrive in fast-paced environments and enjoy tech challenges.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Onsite Service Desk Engineer to provide hands‑on technical support across multiple locations within the region. This role is ideal for someone who enjoys problem‑solving, working autonomously, and delivering high‑quality onsite support in a fast‑paced environment.
About the job
- Provide 2nd line onsite technical support for incidents and service requests
- Diagnose and resolve complex hardware, software, and connectivity issues
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
- Attend regional sites to carry out fault resolution, equipment replacement, and setups
- Act as a technical escalation point for 1st line support teams
- Support major incidents and contribute to problem management activities
- Maintain accurate technical documentation and asset records
- Work closely with Service Desk teams, Engineering, and third‑party suppliers
Skills, Knowledge and Expertise
- Strong experience in a 2nd line or advanced IT support role
- Strong troubleshooting skills within enterprise or multi‑site environments
- Experience supporting Microsoft 365, endpoint devices, printers, and meeting room technology
- Knowledge of identity and access management including MFA and permissions
- Ability to manage workload independently in a field‑based role
- Excellent communication and customer service skills
This is a fantastic opportunity to join a growing technology team focused on delivering reliable and responsive IT support services.
On-site Engineer in Stockport employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Engineer in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. Attend local meetups or online webinars to get your name out there and learn about potential job openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your troubleshooting successes and technical projects. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace On-site Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about providing onsite support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who thrives on challenges, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at OCU Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've diagnosed and resolved. Think about times when you had to work autonomously and how you approached those challenges. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Communicate Clearly and Confidently
Since excellent communication is key, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and patient is crucial.
✨Familiarise Yourself with Their Environment
Research the company’s tech stack and any recent projects or initiatives. Showing that you understand their specific needs and challenges will set you apart and show your genuine interest in the role.