At a Glance
- Tasks: Provide hands-on technical support and solve complex IT issues on-site.
- Company: Join a growing tech team at OCU with a focus on innovation.
- Benefits: Permanent full-time role with competitive salary and career growth.
- Other info: Work independently while collaborating with diverse teams across multiple locations.
- Why this job: Make a real impact by delivering high-quality IT support in a fast-paced environment.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Onsite Service Desk Engineer to provide hands-on technical support across multiple locations within the region. This role is ideal for someone who enjoys problem-solving, working autonomously, and delivering high-quality onsite support in a fast-paced environment.
About the job
- Provide 2nd line onsite technical support for incidents and service requests
- Diagnose and resolve complex hardware, software, and connectivity issues
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
- Attend regional sites to carry out fault resolution, equipment replacement, and setups
- Act as a technical escalation point for 1st line support teams
- Support major incidents and contribute to problem management activities
- Maintain accurate technical documentation and asset records
- Work closely with Service Desk teams, Engineering, and third-party suppliers
Skills, Knowledge and Expertise
- Strong experience in a 2nd line or advanced IT support role
- Strong troubleshooting skills within enterprise or multi-site environments
- Experience supporting Microsoft 365, endpoint devices, printers, and meeting room technology
- Knowledge of identity and access management including MFA and permissions
- Ability to manage workload independently in a field-based role
- Excellent communication and customer service skills
This is a fantastic opportunity to join a growing technology team focused on delivering reliable and responsive IT support services.
Field Engineer in Stockport employer: OCU Group
At OCU, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our Stockport Head Office is not only a hub for cutting-edge technology but also a place where employees can thrive through continuous learning and professional development opportunities. Join us to be part of a supportive team that values your contributions and encourages you to grow in your career while delivering high-quality IT support across diverse environments.
StudySmarter Expert Advice🤫
We think this is how you could land Field Engineer in Stockport
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios you might face as a Field Engineer. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve tackled complex issues in the past. We want to see your thought process and how you approach challenges in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Field Engineer in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 2nd line support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about providing onsite support and how you’ve tackled complex issues in the past. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've resolved technical issues in fast-paced environments. We’re looking for those who thrive on challenges, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at OCU Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Show Off Your Problem-Solving Skills
Prepare examples of complex issues you've diagnosed and resolved. Think about times when you had to work autonomously or under pressure, and be ready to share those stories during the interview.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You want to demonstrate that you can communicate effectively with both technical teams and non-technical users.
✨Understand the Company Culture
Research the company and its values. Be prepared to explain why you want to work there and how you align with their mission. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
