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- Tasks: Engage with customers via phone, email, and chat to provide top-notch service.
- Company: Join a dynamic team in the regulated power sector.
- Benefits: Permanent full-time role with competitive salary and growth opportunities.
- Other info: Collaborative environment with a focus on personal and team success.
- Why this job: Make a real impact by turning customer interactions into memorable experiences.
- Qualifications: Excellent communication skills and previous customer service experience required.
The predicted salary is between 24000 - 28000 £ per year.
Join us as a Customer Advisor and become the voice that shapes every customer’s experience. If you thrive on helping people, solving problems, and turning everyday interactions into memorable moments, this is your opportunity to make a real impact. In this role, you’ll be the go-to expert for our customers, handling queries across phone, email, and chat with confidence and care. You’ll take ownership of every interaction, ensuring each customer walks away with a seamless, positive, and genuine 10/10 experience.
Key Responsibilities
- Customer Interaction: Engage with customers via phone, email, and chat to address inquiries and provide information about products and services. Greet customers warmly and ascertain the reason for their call or visit.
- Issue Resolution: Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. Investigate and resolve complex customer issues or complaints promptly and efficiently.
- Data Management: Maintain accurate customer records by updating information in the CRM system. Process orders, returns, refunds, and exchanges in accordance with company policies.
- Team Collaboration: Work collaboratively with team members and other departments to resolve customer issues. Participate in team meetings and training sessions to enhance product knowledge and customer service skills.
- Performance Targets: Meet or exceed individual and team performance targets, including customer satisfaction and productivity metrics. Continuously seek ways to improve personal performance and contribute to overall team success.
Skills, Knowledge & Expertise
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Proficiency in using computer systems, including MS Office and CRM software.
- Ability to multi-task, prioritise, and manage time effectively.
- Previous experience in a customer service or advisory role.
- Ability to work under pressure and handle challenging situations calmly and effectively.
Customer Service Advisor in Rothwell employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Rothwell
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love candidates who can connect with customers on a personal level. Be yourself and let your enthusiasm for helping others shine through in every interaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Customer Service Advisor in Rothwell
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. We want to see how you can turn everyday interactions into memorable moments, so share any relevant experiences that highlight your customer service skills.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Use keywords from the posting, like 'issue resolution' and 'team collaboration', to show us you understand what we're looking for in a Customer Service Advisor.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at OCU Group
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their products and services, especially in the context of customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, resolved issues, and provided excellent service.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might face in the role. Prepare to discuss how you would handle difficult customers or complex issues. This shows that you can think on your feet and are ready to take ownership of customer interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, performance targets, or training opportunities. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.