At a Glance
- Tasks: Be the go-to person for customers, solving their issues and ensuring a great experience.
- Company: Join a leading wastewater team in Leeds with a focus on customer satisfaction.
- Benefits: Enjoy a permanent full-time role with hybrid working options and a supportive environment.
- Other info: Opportunity to grow in a dynamic role with a positive, resilient team.
- Why this job: Make a real difference by helping customers and improving their journey with us.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Serve as the primary point of contact for customers within the wastewater division, managing enquiries, resolving concerns, and ensuring a positive experience throughout their journey. This is a hybrid role combining field-based and office-based work, requiring strong communication skills, empathy, and the ability to build lasting customer relationships while effectively representing the company’s interests.
Customer Interaction and Support
- Act as the main point of contact for customers, responding to inquiries, requests, and concerns via phone, email, or in-person meetings.
- Assist customers in resolving issues or complaints by investigating the root cause, liaising with internal departments, and implementing appropriate solutions.
- Always maintain a professional and courteous demeanour, ensuring that customers feel valued and respected in their interactions with the company.
Relationship Building
- Develop and maintain strong customer relationships to understand their needs, preferences, and expectations.
- Engage effectively with landowners, private stakeholders, local authorities, and community groups.
- Proactively interact with customers to gather feedback, resolve concerns, and identify opportunities for improvement.
Record Keeping and Documentation
- Keep detailed records of customer interactions, inquiries, complaints, and resolutions in the company’s CRM system or database.
- Generate reports and summaries of customer feedback, trends, and issues for review by management and relevant stakeholders.
- Ensure that all customer data and information are handled securely and in compliance with data protection regulations.
Process Improvement
- Identify opportunities to streamline and improve customer service processes and procedures to enhance efficiency and effectiveness.
- Work collaboratively with cross-functional teams to implement changes and enhancements that positively impact the customer experience.
- Stay updated on industry best practices, trends, and emerging technologies related to customer service and incorporate relevant insights into service delivery.
Customer Education and Outreach
- Develop and distribute educational materials, tutorials, and resources to help customers maximise the value of products or services.
- Conduct outreach campaigns to inform customers about new features, updates, promotions, or events that may be of interest to them.
- Participate in customer-focused events, seminars, or webinars to engage with customers and provide valuable insights and support.
Skills, Knowledge and Expertise
- Demonstrable experience in face-to-face customer service, client relations, or a similar customer-focused role.
- Strong verbal and written communication skills, with the ability to show empathy and communicate information clearly and effectively.
- Excellent problem-solving and decision‑making skills, with a proactive, solutions‑driven approach.
- Competent in using CRM systems, Microsoft Teams, and the Microsoft Office Suite, including Excel.
- Ability to work independently, prioritise workload, and manage time efficiently in a fast‑paced environment.
- Positive, resilient attitude with a strong commitment to delivering outstanding customer service.
- Full UK driving licence required.
Customer Liaison Officer - Wastewater in Rothwell employer: OCU Group
As a Customer Liaison Officer in the Wastewater division based in Leeds, you will join a dynamic team dedicated to providing exceptional customer service and fostering strong relationships within the community. Our company prides itself on a supportive work culture that values employee growth, offering ongoing training and development opportunities to enhance your skills. With a hybrid working model, you can enjoy the flexibility of both field and office-based work while making a meaningful impact in the lives of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer - Wastewater in Rothwell
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet someone from the company, be ready to share who you are and what you bring to the table. Keep it concise but engaging – show them why you're the perfect fit for the Customer Liaison Officer role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored just for you!
We think you need these skills to ace Customer Liaison Officer - Wastewater in Rothwell
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Liaison Officer role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role is all about connecting with customers, it’s crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application to show us you can communicate effectively, just like you would with our customers.
Highlight Problem-Solving Abilities:We love a proactive approach! Share examples of how you've tackled customer issues in the past. This will help us see your problem-solving skills in action and how you can contribute to improving our customer service processes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at OCU Group
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand how to handle inquiries and complaints effectively, as this role is all about ensuring a positive experience for customers. Be ready to share examples from your past experiences that highlight your problem-solving skills and empathy.
✨Showcase Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Prepare to discuss how you would approach different customer scenarios, whether it’s resolving an issue or building relationships. Use specific examples to demonstrate your ability to connect with customers and stakeholders.
✨Familiarise Yourself with CRM Systems
Get comfortable with CRM systems and tools mentioned in the job description. If you have experience with similar software, be prepared to talk about it. If not, do a bit of research on common features and functionalities, so you can confidently discuss how you would manage customer interactions and documentation.
✨Demonstrate Your Problem-Solving Mindset
Think of a few challenging situations you've faced in previous roles and how you resolved them. This will show your proactive approach to problem-solving. During the interview, emphasise your ability to identify issues and implement effective solutions, which is crucial for improving customer service processes.
