OCU Group's Service Desk Manager role leads the 1st Line & Request Fulfilment function for approximately 6,000 colleagues across multiple regions. This high-impact position drives customer experience, operational excellence and continuous improvement across phone, portal, chat and self-service channels.
Reporting to the Service Operations Manager, you will own the end-to-end 1st Line operating model, deliver fast, effective support, and push automation and self-service adoption while shaping
#J-18808-LjbffrService Desk Manager: Multi-Region Leadership & Automation in Preston employer: OCU Group
At OCU, we pride ourselves on being a leading employer in the utilities and energy sector, offering a dynamic work environment in Reading that fosters innovation and collaboration. Our commitment to employee growth is evident through ongoing training and development opportunities, ensuring that our team members are equipped with the latest skills and knowledge in high voltage electrical systems. With a strong focus on safety and excellence, we provide a supportive culture where every individual can thrive and contribute to impactful projects that shape the future of infrastructure engineering.
