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For Companies At a Glance
- Tasks: Provide hands-on technical support and solve complex IT issues across multiple locations.
- Company: Join a growing tech team dedicated to reliable IT support services.
- Benefits: Permanent full-time role with competitive salary and opportunities for growth.
- Other info: Work closely with diverse teams and enhance your technical expertise.
- Why this job: Perfect for problem-solvers who thrive in fast-paced environments and enjoy autonomy.
- Qualifications: Experience in 2nd line IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Onsite Service Desk Engineer to provide hands‑on technical support across multiple locations within the region. This role is ideal for someone who enjoys problem‑solving, working autonomously, and delivering high‑quality onsite support in a fast‑paced environment.
About the job
- Provide 2nd line onsite technical support for incidents and service requests
- Diagnose and resolve complex hardware, software, and connectivity issues
- Support Microsoft 365, Windows, macOS, endpoint devices, and workplace technology
- Attend regional sites to carry out fault resolution, equipment replacement, and setups
- Act as a technical escalation point for 1st line support teams
- Support major incidents and contribute to problem management activities
- Maintain accurate technical documentation and asset records
- Work closely with Service Desk teams, Engineering, and third‑party suppliers
Skills, Knowledge and Expertise
- Strong experience in a 2nd line or advanced IT support role
- Strong troubleshooting skills within enterprise or multi‑site environments
- Experience supporting Microsoft 365, endpoint devices, printers, and meeting room technology
- Knowledge of identity and access management including MFA and permissions
- Ability to manage workload independently in a field‑based role
- Excellent communication and customer service skills
This is a fantastic opportunity to join a growing technology team focused on delivering reliable and responsive IT support services.
On-site Engineer employer: OCU Group
Contact Detail:
OCU Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-site Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in roles similar to the On-site Engineer position. Attend local meetups or tech events in Leeds to make new contacts and learn about potential job openings.
✨Tip Number 2
Show off your skills! When you get the chance to chat with hiring managers or recruiters, be ready to discuss specific examples of how you've tackled complex technical issues in the past. This will help them see you as the problem-solver they need.
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace On-site Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd line support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about providing onsite support and how you can contribute to our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who thrives on challenges, so let us know how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at OCU Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft 365, Windows, and macOS. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex issues you've diagnosed and resolved. Highlight your thought process and the steps you took to find a solution, as this will demonstrate your ability to think on your feet.
✨Communicate Clearly and Confidently
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Good communication can set you apart, so be sure to convey your ideas clearly during the interview.
✨Familiarise Yourself with the Company Culture
Research the company and its values. Understanding their approach to IT support and customer service will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.